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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
278 ratings and 139 comments received in the last 90 days.
02 December 2024
From enquiry, through the purchase process and to handover it was a very slick and easy process.
30 November 2024
Very happy with my experience. Everything was dealt with quickly and easily.
27 November 2024
Excellent service
24 November 2024
.
16 November 2024
The whole process was smooth and extremely efficient.
12 November 2024
The sales person was very helpful arranged a test drive and went through the options on the car when I decided to purchase and kept me updated on the status of the order once placed
07 November 2024
Superb service from Lee. Top class!
04 November 2024
kept in the loop at al times the process was quick and simple
02 November 2024
Excellent service
31 October 2024
Salesman was articulate, interested and patient.
31 October 2024
From start to finish, everything went smooth.
30 October 2024
No faults to be had
22 October 2024
Excellent experience. Made me feel very special. Ross the Sales Executive even attended on his day off to hand the car over.
16 October 2024
Seamless. Great service. Clear information and advice.
15 October 2024
100%. I find any dealings with the Stirling branch are always positive and the staff are always helpful and friendly.
11 October 2024
Very satisfied with all aspects of my dealings with the representatives of Douglas Park (Stirling) over my recent purchase.
09 October 2024
I am extremely dissatisfied. I was sold a showroom car at the price of a brand new one. When I specifically asked, the staff lied and assured me it was new and coming directly from BMW. This is highly unprofessional and feels like a scam.
01 October 2024
We have extensively used this Centre since 1994. The exceptional Team members make the buying and servicing experience enjoyable.
30 September 2024
Amar kept us informed at all times on the progress of our new car and when we received it we had a run through with Ryan on all the controls etc which was great
28 September 2024
Delivered ahead of schedule
27 September 2024
I went to look at a car for my husband and we left with a new car each
24 September 2024
All the staff at Douglas Park Stirling were extremely helpful and pleasant during the process.
22 September 2024
It was fast and easy! As a busy mum of 2 I struggle to find time. Ross was able to negotiate a time which suited me and recognised that I didn't have a lot of time to spend in the show room. 10/10
22 September 2024
My third BMW from this dealership, always treated with respect, honesty and integrity. I expect to keep using this dealership in the future.
21 September 2024
First class service from Lee throughout the process and I was provided with regular updates.
19 September 2024
Salesman listened to what I was looking for and found me the perfect car.
18 September 2024
We were very happy with our sales team of Moir and Ross who made the whole buying experience for us very good. They kept us informed and the handover smooth. Another one of the team took the time to explain everything about our new X2.
17 September 2024
We were over the moon with the treatment and service on getting our new car a B.M.W.X1
17 September 2024
I knew that when I purchased the vehicle, delivery would take approx 4 months. Always informed of build process. Presentation and collection of the vehicle was a great experience.
17 September 2024
All went smoothly
15 September 2024
Helpful finding correct car prompt delivery
15 September 2024
Could not have been any more nicer
03 December 2024
Only small thing was it was difficult getting through on the phone.
03 December 2024
Expensive for first service compared to other make and models Tyres where not Inflated when they were borderline , next day they flagged up to Inflate tyres Car was half washed still dirty patches over it
02 December 2024
The staff were extremely helpful throughout the experience
02 December 2024
Didn't have the parts for what was a really simple job supposed to be done in a morning
02 December 2024
Staff friendly and helpful. Nice to be offered tea or water while I waited too.
29 November 2024
I've always found the service staff very pleasant & helpful to deal with. The courtesy vehicles are always of high quality and offers me the chance to experience alternative models. The car wash service is quite disappointing.
28 November 2024
Rear wheel alignment is out and was asked do you not have another car when I said I do he said well drive that one and use this one sparingly he couldn't care less about service
28 November 2024
Very good.
28 November 2024
Difficult to get an appointment. Booked in to fix a recall for 2nd time this year and cancelled at short notice. Promised phone call day before to book in as priority and didn't happen. Promised new date for recall, didn't happen.
28 November 2024
Quick service.
27 November 2024
Comprehensive
27 November 2024
Some details I asked to be looked at weren't done.
26 November 2024
Very professional
25 November 2024
Pamela was very helpful and extremely accomodating. Her customer service was outstanding and Del the mechanic gave me some great feedback on the work he carried out.
25 November 2024
Quality was very poor
25 November 2024
Very friendly and communicative, fast turn around for work being carried out.
23 November 2024
Apart from the issue with the wheel. In the MOT the service team were great at rectifying the issue.
23 November 2024
Did what they said, in the time they said, then they washed my car. Ideal
23 November 2024
Not 5 stars this time, as i had to wait well over a month for an appointment driving with warning lights etc all tine, so didnt want to drive far incase the warning turned red.
21 November 2024
Pamela was great from start to finish, kept me updated
20 November 2024
People
20 November 2024
Good servuce
19 November 2024
Good job done
19 November 2024
Very friendly and efficient service
19 November 2024
As usual staff were very helpful. Car was returned in immaculate condition as usual.
19 November 2024
Staff courteous and frienfky
19 November 2024
Again staff
19 November 2024
I was told the car would be ready at lunchtime. Did not hear at 3pm phoned to ask if there was a problem. Would have been good to have had a text to say it would be ready later. So I could change my arrangements for pick up as needed to be home at 4.
18 November 2024
Easy contact with courteous service carried out on time.
18 November 2024
I've never had an issue with BMW no matter my query is or situation.
18 November 2024
Kept up to date all way through process
18 November 2024
Very helpful staff, good attention to detail.
18 November 2024
Simple booking process and kept informed.
17 November 2024
Appointment I made and had two confirmations for was
16 November 2024
I feel I know everything is being attended to as it should be.
15 November 2024
Helpful staff
14 November 2024
Very helpful and friendly
14 November 2024
As above and the service costs were competitive against other alternatives.
14 November 2024
I took the car for a service and to look at the rear seatbelt as it was stuck . Got the car back and the dashboard still says service overdue and no one look at the seat belt
14 November 2024
Quick, efficient & professsional staff
13 November 2024
Work done quickly and efficiently helpful staff.
12 November 2024
All done as requested
12 November 2024
Went in for a recall and was greeted with a smile and left with my car better than went in,Great service, very professional
11 November 2024
I was kept up to date with the repair which is appreciated
06 November 2024
Much more welcoming than the Glasgow dealership. Made sure I had everything I needed while waiting on my vehicle inspection.
06 November 2024
Excellent friendly service & was kept informed on everything my car needed done
06 November 2024
Fantastic service team and great workmanship. Service Manager Duncan outstanding.
04 November 2024
I always have a nice relationship with all staff and so helpful
04 November 2024
I have send my car for investigation and paid for already. I have contacted few times but there's no update about follow up works. It does not goes to the brand like BMW.
04 November 2024
staff were great
04 November 2024
Good communication and fast service
03 November 2024
Professional, knowledgeable and very helpful service staff is excellent
03 November 2024
Everything went to plan, as expected.
31 October 2024
Efficient drop off process. Friendly staff who kept in touch throughout the service.
30 October 2024
Work was completed in a timely manner.
30 October 2024
Everything 100%
30 October 2024
did a very good job, quickly at a reasonable price
30 October 2024
Great service
30 October 2024
The only reason I have not marked completely satisfied is the service receptionist asked if I would like my vehicle to be washed and hoovered before it was returned to me, I accepted, however this was completed to a poor standard.
25 October 2024
Friendly team and I know my BMW is in good hands
25 October 2024
Quick service
22 October 2024
Quick, efficient & called to let me know the car was ready
22 October 2024
(continued)...despite having confirmed this during check-in. Eventually, at 10.50, the wash was completed and the car released to me. Given the assurances I had been given, I would have expected the car to be returned to me by 09.30 (continued below)
21 October 2024
MOT done quickly, car cleaned beautifully, good coffee while I waited and a place to work while I waited - all good :)
20 October 2024
Service team - perfect! Tyre fitter, not so perfect, Light scratches on 1 alloy after tyre changes but managed to polish the bulk of it off.
20 October 2024
I am assuming the work was carried out in accordance with. Manufacturer quidence.
19 October 2024
Nothing to complain about, everything was done professionally and very easy to deal with.
17 October 2024
Work done well on time
16 October 2024
Great customer service
15 October 2024
Easy to book, service carried out quickly and no isdues
14 October 2024
Vehicle check video was helpful. Issues with car explained and asssociated costs clearly explained.
13 October 2024
Always happy to take my car to Douglas Park. Their staff changes over the years, but they maintain a very high standard if customer service. Very friendly,but always professional and I trust them.
12 October 2024
Even when they could get my car in for MOT in the time frame they called to offer me an alternative and collect my car from my place of work and return it. Above and beyond.
12 October 2024
Did everything they could despite the enforced staff changes and technical campaign
10 October 2024
Neil, our sales person. He is a big part of our returning to Douglas Park BMW a third time. Continuity and trust was so important plus excellent customer handling skills.
10 October 2024
Extremely happy with the service and friendly staff
10 October 2024
Completely satisfied with how I was looked after by service advisor Hayden , who kept me updated on the progress of my car
10 October 2024
Vehicle is always serviced efficiently and within timescale given.
08 October 2024
Prices are really good and staff help you so much glad for Douglas Park to look after my car
07 October 2024
Worst experience I have had there. See comment above.
06 October 2024
Outstanding customer service from beginning to end. Thank you
06 October 2024
Professional, quality service. Above and beyond; arranging a last minute courtesy car to keep me mobile on dropping my car off.
03 October 2024
Very professional
02 October 2024
Everyone was very professional and had a good choice of drinks and snacks.
02 October 2024
Exceptional customer service and competent technicians.
02 October 2024
Quick in and out. Loan car ready. Same with the return and pick up.
01 October 2024
Serviced & washed in very good time
30 September 2024
Met all of my expectations.
29 September 2024
Could not fault it
28 September 2024
Service completed in a timely manner.....though there were wet mud stains on my leather seats......i suspect when they washed the floor mats, they rested them on the seat. Would be worthwhile patting them dry first.
28 September 2024
Same as previous answer
27 September 2024
The booking and drop off went well.
26 September 2024
Thought getting the video was great as it let me see what the tech was talking about
25 September 2024
Staff are great, very efficient and organised.
24 September 2024
Happy with the work carried out out, but wished it had been covered under warranty
23 September 2024
Excelent service
22 September 2024
Very smooth and efficient process.
21 September 2024
See answer above
21 September 2024
No issues except fpr. Wait to be served when droppong car off
21 September 2024
Mot carried out with informative video link. Very good Software upgrade wiped all preset vehicle settings. Disgracefull. Why cant you save the onboard settings and reinstare when software update complete. Not customer friendly having to redo
21 September 2024
See comments above - superb service and really made me feel valued as a customer
20 September 2024
As above, great service just knocked star off for lack of valet clean.
17 September 2024
Mentioned brake judder in advance. Promised to deal with. Didn't
14 September 2024
Smooth booking in and collection
13 September 2024
Kept up to date whilst car in for MOT however it was difficult to understand the mechanic's recommendations as he spoke too fast on video report. It was unclear as to what was recommended. Car was not valeted & cleaned on collection as promised.
12 September 2024
Good communication, efficient and transparent
04 December 2024
Attentive service, setting realistic timescales for delivery and meeting those tragets.