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OUR CUSTOMER REVIEWS
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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
278 ratings and 189 comments received in the last 90 days.
26 August 2026
Amy Gordon was extermely professional and helpful. She made our buying experience very smooth and enjoyable.
25 August 2026
The salesman Rhys was excellent. All options were explained really well.
21 August 2026
Appointment was from 3.00pm. We were slightly late due to traffic. Had to wait 20 mins on our sales executive. Due to this we experienced a delay in organising insurance for car. Eventually as the office closed at 5.00pm. We had to organise insurance
05 August 2026
The sakes guy was great and the genius guy was so friendly. Overall a great experience
04 August 2026
Fantastic service from Cameron Watt . He was so helpful, listened to what I needed from A car and helped me decide . Very professional and to be honest the best car salesman I've ever dealt with . A pleasure to do business with Cameron.!
28 July 2026
Good experience
04 July 2026
Amy made us feel very welcoming when we couldn't decide what to purchase.
02 July 2026
Excellent experience throughout the full process.
01 July 2026
Great customer service. Rhys was very patient with us to make sure we got what we wanted.
30 June 2026
Rhys was very helpful and kept us updated throughout the process. All colleagues very friendly and professional.
26 June 2026
Understanding of my requirements
25 June 2026
I felt the final collection could have been a little better. Previous purchases from other manufacturers have been more of an occasion.
18 June 2026
Excellent service. Everyone we dealt with was incredibly friendly and helpful.
16 June 2026
No complaints
10 June 2026
Chris and the sales team at Parks were excellent from start to finish. They under promised and over delivered.
27 August 2026
Received great service from start to finish.
27 August 2026
Car was booked in for a service and brake fluid change. A few days later I get a phone call to say the battery needs replacing. It is very frustrating that this was not just done at the same time.
26 August 2026
Car had to be left for extra day because replacement headlight unit did not arrive on time.
26 August 2026
Efficient and straightforward
26 August 2026
Helpful, knowledgeable staff
24 August 2026
BMW service Douglas Park was excellent. The team was excellent.
24 August 2026
Easy to book, date to suit me and price seemed fair. Car cleaned inside and out and person on service desk was very pleasant
23 August 2026
Courteous reception. Kept up to date throughout work. Very informative report on car's condition provided unexpectedly. Car delivered ahead of estimated service time. All good.
23 August 2026
All fine
23 August 2026
No issues, work discussed and delivered vehicle back within the one day.
23 August 2026
Very professional in carry ing out mot
22 August 2026
Service experience was pain free and efficient.
20 August 2026
Fantastic service from David and his team as always, many thanks
19 August 2026
Overall, I am very happy with the quality of service, repairs, and customer service provided. However, pricing remains my main area of concern, and I strongly recommend looking into bringing service rates down to remain competitive.
19 August 2026
Service centre were very attentive and helpful. Nice, relaxed atmosphere in the waiting area. Car was serviced quickly.
19 August 2026
Was well looked after
18 August 2026
Friendly professional manner
18 August 2026
Was an MOT and completed in a timely manner.
18 August 2026
No hassle made things very easy. Women a spoke to was lovely.
17 August 2026
Love everything about BMW! My car, the staff and service.
17 August 2026
Everything went well, good friendly service
17 August 2026
Services was amazing
17 August 2026
The Stirling garage has improved service and sales procedures in a very positive way the last years.
17 August 2026
Everything went very smoothly.
16 August 2026
Great comms easy booking friendly helpful staff and fair prices.
16 August 2026
Fab service from everyone
16 August 2026
I still haven't received the health check video.
16 August 2026
very relaxing
16 August 2026
First class service throughout by all staff. Attention to detail and providing courtesy car was excellent.
15 August 2026
I was welcomed and staff discussed the plans for my vehicle and discussed any concerns or issues I had. My loan car was clean and ready for use. I was kept informed on my vehicle inspection and works at relevant points through the day. All went well
15 August 2026
Experience was fine for most parts. When i collected car it was covered in bird mess. Been there a while. Did offer to clean but couldn't wait
14 August 2026
Communication, care, attitude all great.
11 August 2026
From start to finish the Centre excelled in all aspects
09 August 2026
Was able to wait fir my car whilst it was. MOTd
08 August 2026
Very Happy with my interactions with the Serivce Staff. There was an issue when I picked up my car but this was quickly resolved again by the Service Team.
08 August 2026
Everything worked and the team were professional
08 August 2026
Arranged to leave car when on holiday and pick up when I got home. All went perfectly. Video showed detail checks on the car which was good.
07 August 2026
Was treated well, spoken to with respect and fully looked after by staff
06 August 2026
Job completed quickly and excellent service
05 August 2026
Everybody was so helpful and friendly and there were NO problems ..... car was immaculate on return.
04 August 2026
No problems with service and mot - completed ahead of time
04 August 2026
100% happy with customer service, and they were polite, efficient and more than helpful.
03 August 2026
Good service
03 August 2026
When checking the car in for it's MOT, I selected "No" for having the car washed / vacuumed at the end. Picked the car up and it had been washed and vacuumed. I also selected "Yes" for having my car valued when it was in - no one contacted me.
02 August 2026
I shouldn't be charged for the electrical upgrade, as it was only needed due to the car's outdated system. Since the upgrade, my electric parking brake has failed, so I need this resolved without cost.
02 August 2026
Everyone was polite and I was kept updated.
01 August 2026
Excellent initial checks by Technician and the follow up from the service team was fantastic - car booked in 2 days later, courtesy car sorted and the problem was resolved in 1 day. Great communications and support
01 August 2026
Clare and Pam were fantastic in looking after me while the car was in for repairs
01 August 2026
My repairs were carried out quickly, I was updated regularly and the courtesy car meant I was able to carry on as normal. The girl I dealt with(I'm ashamed I can't remember her name) was superb. Friendly and very professional.
31 July 2026
Great service from the moment you you walk in you are greeted with a smiling polite girl (small tattoo on right arm) Who actually talks to me (unusual for me) refreshing when they do . 10/10 for her
31 July 2026
Did what it said on the tin
31 July 2026
All arrangements straightforward and work completed in good time and with good communications about pick-up of the vehicle.
30 July 2026
Good service and strong communicatiobn
30 July 2026
Pleasant and helpful from start to finish
30 July 2026
Everything went as agreed.
29 July 2026
Service carried out as planned and to time
29 July 2026
Easy to arrange and accommodating too. Drop off and collection were excellent and comms were really good. The one star off is because I'm Scottish, and the price.
28 July 2026
Very pleasant and helpful
27 July 2026
Easy service with no hassles.
27 July 2026
Great customer service from David, his help was very appreciated. Thanks also to Steven Baxter for arranging the service visit on my behalf.
27 July 2026
Kept me informed throughout and very welcoming.
25 July 2026
All good.
25 July 2026
First class service
23 July 2026
Very organised and wel coming
23 July 2026
Car service was completed as scheduled and team were professional. However, I mentioned I had a couple of very minor issues that I felt would be covered under warranty. Rather than ask what they might be I was asked to schedule a warranty booking
23 July 2026
As my wife had to drop the car off she did mention how smooth the process was
23 July 2026
When I arrived I asked for my tyres to be checked as I had a notice on the dash. I was assured it would be part of the checks and that a test drive would take place at the end. When I collected my car it still had the same notification.
23 July 2026
Always looked after so well on service as you wait apppointments. Great coffee, friendly staff.
22 July 2026
Work undertaken and car ready on time.
22 July 2026
Service team where excellent, made sure I was not disadvantaged while my car was being repaired by giving me a car until repaired was done. Manager was very helpful and sorted everything for me ??
22 July 2026
Staff were extremely helpful, very professional, made everything easy and straight forward. Technician gave me a great overview of the car and what might need done in the future.
22 July 2026
Excellent customer service.
22 July 2026
Lovely staff, excellent service.
22 July 2026
Very welcoming, great experience overall
22 July 2026
Made the process easy to understand and answer all my questions clearly
22 July 2026
Fast, efficient and friendly service.
22 July 2026
Efficient process.
22 July 2026
Experience was very quick with no issues. I was kept up to date and informed about the service and MOT.
21 July 2026
The 2 girls that I dealt with in the reception areas were very pleasant and helpful.a credit to BMW
21 July 2026
Car service completed & car parked in customer pickup (in full view) for 40mins before staff notified me of completion - this was a waiting appointment. Car returned unwashed despite my uptake of the offer of a complimentary wash on arrival.
17 July 2026
Excellent communication Excellent follow up on warranty covered defects Lovely clean car at the end
15 July 2026
The staff are friendly, knowledgeable and efficient.
15 July 2026
I have two BMW i4 and use DP Stirling for both. There is always a small hitch but generally good. This last time they knew I was waiting and the vehicle wasn't taken into the workshop until 40 minutes after I arrived! Most annoying!
15 July 2026
Everyone at the centre was extremely helpful and made us feel very welcome, particular mention to Pamela who kept me updated throughout.
15 July 2026
Simple process throughout, friendly staff and quick service.
14 July 2026
Excellent reception experience. Fully informed re progress of service. Tea/coffee would have been provided, if required. Car washed and hoovered.
14 July 2026
Car was taken promptly. Girl at customer service desk was very efficient. I have an appreciating modern classic bmw so don't take it any place else except a main dealership
14 July 2026
Carcheckin was excellent as was the ingoing service ipdate and collection. No issues whatseover.
14 July 2026
Very good standard of service keeping me informed of progress.
14 July 2026
Overall, very disappointed. No video of the inspection undertaken on my car. Allowed me to leave the garage with a dangerous tyre and never even offered to replace it.
14 July 2026
Driver very helpful - thanks
14 July 2026
Completed quickly while I waited. Friendly staff Car washed and health video
09 July 2026
Great service , staff super helpful , lost a star because my replacement headlights are still not in .. 6 months and counting even tho we were told you were expecting them within a fortnight and maybe even by time of service lol
09 July 2026
A lot better this time after the last fiasco.
09 July 2026
Overall, I was very satisfied with my Centre during the service experience. The team were welcoming, professional, and kept me informed throughout the process. The service was completed efficiently, and any questions I had were answered clearly.
09 July 2026
Everything went smoothly with no issues
09 July 2026
The score is for Pamela. Excellent service. She deserves air con!
09 July 2026
Great communication and quick service
09 July 2026
Because reception staff were pleasant and helpful, the job was done quickly, and the car was washed beautifully and looked amazing.
08 July 2026
My vehicle was in for a replacement d.p.f sensor under warranty. The task was carried out promptly and efficiently.
07 July 2026
Whole experience was flawless from start to finish
07 July 2026
It wasn't a service it was that recall for my 3 series for a new starter motor.
06 July 2026
Generally happy with the work. I found afterwards that my iPhone charge cable is no longer in the car.
06 July 2026
Service completed quickly and to my complete satisfaction
06 July 2026
Efficient service. All on time. Pleasant staff.
06 July 2026
Always dealt with efficiently
06 July 2026
Staff were welcoming and helpful.
05 July 2026
Always had good service at this branch
05 July 2026
Heather was great kind and caring very efficentmade sure everything ran smoothly wheb i vivist made me feel at ease and explained everything to myself throughout
05 July 2026
They were efficient and helpful
05 July 2026
My car was fixed when they had free time so it was ready earlier than the booking time!
05 July 2026
Professional, friendly & prompt service.
05 July 2026
Booked Fast Lane service for 0800 using website well in advance. Checked in,advised wait of approx 2 hours. Was offered tea or coffee. Comfortable waiting area.Pleasant and polite staff. Was kept informed by text from start to finish of the progress.
03 July 2026
Helpful and efficient
03 July 2026
Best is the enemy of Good. Not so for the Service Team who were [very] good but now they've raised their game to the Best.Friendly smiling people, well organised & running a super slick process, providing regular updates about your vehicle's progress
02 July 2026
A good Customer focused team in Stirling
02 July 2026
All went fine, no issues
01 July 2026
From start to Finnish booking car in everything was explained to me could not have been any nicer so thank you
01 July 2026
Staff very helpful could not do enough to help
01 July 2026
Good service, friendly staff and car was ready on time.
01 July 2026
Nothing was a problem from start to finish
01 July 2026
Everything was perfect
01 July 2026
The usual great service experience
01 July 2026
Everything was carried out as indicated, your team kept me notified on progress and my car was was ready to collect when promised.
01 July 2026
Nice environment, slightly cheaper than quote. Completed on time, whilst I waited.
29 June 2026
The process and timings were exactly as described.
29 June 2026
Vey efficient service - car work was done within a couple of hours
29 June 2026
Fast, efficient replacement - friendly staff on arrival and collection of vehicle
28 June 2026
Pamela is always so welcoming and helpful when I through at BMW Stirling, keeps me well informed as to the progress of my car. My car was booked in for 8am and was ready for just after 10am. Great service.
28 June 2026
Generally happy with the service but disappointed that there was no courtesy car available.
28 June 2026
Excellent staff and service
27 June 2026
Very Pricey for an Oil and Filter change In my opinion.
26 June 2026
Friendly staff and prompt service.
26 June 2026
The check in girls were friendly pleasant to deal with. Also the technician that did my mot and also the tier technician was very nice to talk to change all 4 tiers and balance is spot on and put my center caps and locking nuts in same spot ?? ocd
25 June 2026
Good service thank you
24 June 2026
It was short notice repair and booking in and spares sourced at short notice was great also additional checks were carried out before returning the car to me when they estimated the time
24 June 2026
Kept me informed and finished when promised. Only marked down as unable to diagnose a repetitive fault.
23 June 2026
Efficiency, speed and with a smile
23 June 2026
Exactly as expected
23 June 2026
Quick efficient service, kept up to date with progress
23 June 2026
The personnel at BMW stirling are professional, efficient and very helpful.
21 June 2026
Great service
21 June 2026
Staff were all so nice and helpful
19 June 2026
never had any problems
18 June 2026
Everything happened as advised
18 June 2026
Staff were lovely from check in to leaving with the car, no issues at all with handover highly recommend
17 June 2026
Service received was great, staff also very helpfull and approachable.
17 June 2026
Very satisfied good customer service
16 June 2026
Excellent prompted service
16 June 2026
Staff friendly and efficient, communicating clearly.
16 June 2026
Stirling staff are always willing to help in anyway and go above and beyond
15 June 2026
Staff were great
15 June 2026
Friendly, welcoming receptionist. Indicated where the facilities were, and invited us to make ourselves comfortable. Suggested if we required anything, just ask !
15 June 2026
Niamh is always polite and helpful.
15 June 2026
Friendly, Professional and Efficient
15 June 2026
Flawless experience from start to finish
15 June 2026
Great service from bmw
14 June 2026
Really easy, nice people to deal with
14 June 2026
It was open on time in the morning and I was dealt with straight away
14 June 2026
Great service
13 June 2026
Friendly service at reception and service desk. I like how they let you know by text at what stage your service is at. The geniuses are also very helpful. And they very kindly washed my car.
10 June 2026
The service I received was excellent, the advisor was knowledgable, polite, courteous and very helpful.
10 June 2026
Recall completed in the time alloted
10 June 2026
Car brought in with issues suspected in transfer case. BMW presented recommendations for fluid change. I'll be using a gearbox specialist for follow up work who is more specialised in the ZF gearbox.
10 June 2026
The drop-off was easy - the service desks were closed but the sales staff still there were very helpful. I was kept informed about progress, the work was done in a timely manner and the end result was a job well done.
09 June 2026
Very friendly and helpful front line staff
09 June 2026
As soon as you enter the complex you are greeted with a smile and a warm welcome from the girl on reception then same welcome from the girls at service department.
09 June 2026
I have used Douglas Park, Stirling for many years and I am impressed with the high standard of customer service. I was informed in advance that my brake fluid needed replacing and kept informed about progress during the day.
08 June 2026
Great service, always easy to deal with
08 June 2026
car booked in work done to top standard called me to pick up car great service
08 June 2026
Always receive top quality service form Douglas Park
07 June 2026
I was sent the video of the service could not hear what the mechanic was saying about my car
07 June 2026
Very easy to organise & met all my requirements
FIND Douglas Park Stirling BMW
Address
- New Kerse Road, Stirling, Stirlingshire, FK7 7RZ
Opening Hours
- Mon:09:00 - 19:00
- Tue:09:00 - 19:00
- Wed:09:00 - 19:00
- Thu:09:00 - 19:00
- Fri:09:00 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 17:00
Phone
- 01786 474477
Stirling as well as surrounding areas including Falkirk, Larbert, Dunblane and Denny
Address
- New Kerse Road, Stirling, Stirlingshire, FK7 7RZ
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:00 - 12:30
- Sun:Closed
Phone
- 01786 234197
Stirling as well as surrounding areas including Falkirk, Larbert, Dunblane and Denny
Address
- New Kerse Road, Stirling, Stirlingshire, FK7 7RZ
Opening Hours
- Mon:08:30 - 17:00
- Tue:08:30 - 17:30
- Wed:08:30 - 17:30
- Thu:08:30 - 17:30
- Fri:08:30 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 01786 474477
Stirling as well as surrounding areas including Falkirk, Larbert, Dunblane and Denny
Address
- New Kerse Road, Stirling, Stirlingshire, FK7 7RZ
Opening Hours
- Mon–Fri:08:30 - 17:00
- Sat:Closed
- Sun:Closed
Phone
- 01786 474477
Stirling as well as surrounding areas including Falkirk, Larbert, Dunblane and Denny
Address
- New Kerse Road, Stirling, Stirlingshire, FK7 7RZ
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:Appointment Only
- Sun:Appointment Only
Phone
- 01786 474477
Stirling as well as surrounding areas including Falkirk, Larbert, Dunblane and Denny
27 August 2026
I enjoyed the experience from start to finish. Cameron was a pleasure to deal with.