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ABOUT Douglas Park BMW Stirling

Find out more about what we do and our team.

Meet the team

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Jordan ONeill

Used Car Manager
  • Years at the dealership 1
  • Years in the industry 8
  • Department Sales
  • Hobbies Motorsport & Extreme Sports

Gemma McKenzie

Sales Executive Including Motability Specialist
  • Years at the dealership 3
  • Years in the industry 11 years
  • Department Sales
  • Hobbies Motorsports, Cars & Gym

Neil Paterson

Sales Executive Including Motability Specialist
  • Years at the dealership 3
  • Years in the industry 19
  • Department Sales Executive Including Motability Specialist
  • Hobbies Cooking, Reading & Gym

Dave Gemmell

Sales Executive
  • Years at the dealership 2
  • Years in the industry 6
  • Department Sales
  • Hobbies Mountain Biking, Track Racing, Family man...

Chris Ferguson

Business Manager
  • Years at the dealership 2
  • Years in the industry 2
  • Department Sales
  • Hobbies Extreme sports, Football & Family

Richard Hurren

Product Genius
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales
  • Hobbies F1, Cars & Keeping fit

Louise Miller

Admin
  • Years at the dealership 6
  • Years in the industry 11
  • Department Sales
  • Hobbies Socialising

Calum Russell

Parts Manager
  • Years at the dealership 1
  • Years in the industry 7
  • Department Parts Manager
  • Hobbies Football & Motorsport

Chris Henderson

Local Business Development Manager
  • Years in the industry 32
  • Department Corporate Sales
  • Hobbies Playing Guitar, Classic Cars

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very happy polite staff kept me updated on progress with my car. Service completed in the time agreed

Service

consistent good service for the last 16 years

Service

flexible to suit customers needs

Service

Staff very friendly and collection / delivery drivers very good.

Service

Everything was explained as to what was needed at this time

Service

Service was done as required, but service personnel did not read that a speedy service had been selected and they wanted to have the car all day. Drop off was provided but when calling back to get pickup there was no answer.

Service

We were in a rush to collect the car after a trip up north due to a sudden deterioration in my mother in laws health. The lady at reception was very compassionate and fast tracked the car collection for us.

Service

Excellent service with detailed explanation of what was done to my car.

Service

Jean on the Service Desk is a joy. So friendly and efficient.

Service

Prompt service with replacement car. Helpful staff

Service

Found the video of the inspection really interesting and helpful. Have to take car back for a few issues to be resolved.

Service

The service was done 1500 miles before it was really required, but there was a technical issue which had to be fixed with the Drive train and as we were going on holiday both issues were done at the same visit. Perfect for me.

Service

Anytime I have visited this BMW branch I have received excellent customer service and been treated kindly by all members of staff I have come across. I usually have my young daughter with me and they always acknowledge her and make sure she is happy!

Service

They told me how long it should take and that let me organise the day effectively.

Service

No hassle to book in and treated as special

Service

as i said previously i was very happy with the hole process and on top of that the service was reasonably priced which always makes a difference.

Service

First class

Service

The service was carried out quickly and very professionally

Service

Speedy job replacing the running boards and brake fluid seen to although it booked in.Pleasant staff and nothing too much trouble

Service

The car was fixed but no follow up from the senior person I had complained to. The breakdown meant we lost 2 days messing about.

Service

Good service very professional

Service

Excellent service and some key familiar faces from Menzies days that I know in first name basis - particularly Jean in servicing who never fails to impress and deliver.

Service

All staff were friendly and attentive.

Service

friendly courteous staff on reception

Service

They accomodated my times and made it easy for me.

Service

The team are always knowledgable and friendly.

Service

The different departments are a little too disjointed. So one time the body shop hadn't spoken to the service reception. Maybe a centralised 'job card' system that can be updated by all involved there and then?

Service

Great service from nice friendly staff

Service

Quick and efficient service including technical updates.

Service

It wasn’t till after the service that I found a loyalty plastic card in my wallet which would have given me a 10% reduction on the £300 plus bill. It would have been more customer friendly to enquire of me at the outset whether I had such a card.

Service

Resolved issue quickly and professionally.

Service

Very professional and friendly

Service

The work carried out on the car was fine, but was disappointed in the fact the internal trim panel on the tailgate was scraped by the guys forcing the box containing old parts in! Didn’t notice till I got home and this I didn’t expect!!

Service

Very professional

Service

Car was picked up and dropped off which made my life so much easier. It was also cleaned.

Service

Even though busy, I was acknowledged and kept up to speed with what was happening.

Sales

All staff were very pleasant and helpful.

Sales

Made to feel welcome.Pleasant environment.Very welcoming staff. Were able to suggest options for getting a new car to suit individual situations.