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ABOUT Douglas Park BMW Stirling

Find out more about what we do and our team.

Meet the team

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Jordan ONeill

Used Car Manager
  • Years at the dealership 1
  • Years in the industry 8
  • Department Sales
  • Hobbies Motorsport & Extreme Sports

Gemma McKenzie

Sales Executive Including Motability Specialist
  • Years at the dealership 3
  • Years in the industry 11 years
  • Department Sales
  • Hobbies Motorsports, Cars & Gym

Neil Paterson

Sales Executive Including Motability Specialist
  • Years at the dealership 3
  • Years in the industry 19
  • Department Sales Executive Including Motability Specialist
  • Hobbies Cooking, Reading & Gym

Dave Gemmell

Sales Executive
  • Years at the dealership 2
  • Years in the industry 6
  • Department Sales
  • Hobbies Mountain Biking, Track Racing, Family man...

Chris Ferguson

Business Manager
  • Years at the dealership 2
  • Years in the industry 2
  • Department Sales
  • Hobbies Extreme sports, Football & Family

Richard Hurren

Product Genius
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales
  • Hobbies F1, Cars & Keeping fit

Louise Miller

Admin
  • Years at the dealership 6
  • Years in the industry 11
  • Department Sales
  • Hobbies Socialising

Calum Russell

Parts Manager
  • Years at the dealership 1
  • Years in the industry 7
  • Department Parts Manager
  • Hobbies Football & Motorsport

Chris Henderson

Local Business Development Manager
  • Years in the industry 32
  • Department Corporate Sales
  • Hobbies Playing Guitar, Classic Cars

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I felt that while all was efficient somebody from the Service team could possibly have made themselves available to enquire whether I had any further queries about the car's performance.

Service

See above. Over £1000 of unnecessary parts and labour on an 8 year old car. No common sense applied whatsoever.

Service

No fuss no bother. coffee and attentive staff while we waited Car valeted on completion.

Service

Gemma Colville was attentive and ensured my booking was taken and work carried out in a timely manner with a smile. Graeme Leckie Service Manager also took an active part in both my visits. My Car on both accasions had a service valet..free.5 Stars

Service

Much more personal service than in comparison with Edinburgh BMW who couldn't understand that I was buying the car and not my husband !!

Service

Service was carried out promptly, I was notified at each stage of the process and the car was returned quickly upon completion

Service

Good service but way overpriced for service content

Service

Besides very friendly approach from Graham, I wasn't satisfied at all. I left my car twice and the reason for my problem couldn't be solved. Even the reason couldn't be identified.

Service

The whole team were very attentive, as per usual.

Service

Very professional, courteous and delivered as required.

Service

All paperwork completed and in car for collection. Nicely valeted too.

Service

The staff are usually amazing but this time they replaced the wrong wheel which was being done under warranty. I pointed this out and they changed it. They however damaged the valve on the tyre which meant I had to go back again. Disappointing

Service

I was told the service would take approx 45 mins, however it took 2 hours.

Service

Went above and beyond to get my car through its first MOT

Service

It was all very effortless and easy to complete, was all done at a time that suited me.

Service

Again good service

Service

Car developed a fault while driving into Stirling. Took it down to Douglas Park fully expecting to have to book it in. Although they were very busy they kept the car and it was repaired and ready for collection the following morning.

Service

Car was delivered for a minor service and MOT at 1-am and I only left the showroom after 5pm and after complaining and pushing to get my car returned.

Service

Shocked and disappointed in the failures with service. Did not listen to what I said so when car was booked in specific issue wasnt even checked. Further to this because my partner now works for Douglas Park I am no longer treated as a customer.

Service

so very helpful and went the extra mile to make life convenient for me

Service

Checked in quickly. Video call to show state of vehicle and ready on time. Friendly service staff

Service

Very helpful picked up car and brought back again washed

Service

The service was accomplished in good time while I waited. The car is always well valeted before it is returned.

Service

Same reason as above no communication

Service

3 hours to change 2 wheels????? Had I been told when I arrived that it would take so long I could have walked into the town and came back later or re-arranged for another day. I expected it to take, at most, one hour.

Service

Unsatisfactory response or resolution of issues with the rear doors of my car freezing shut. And I know that the valet of the car is a courtesy but it wasn't cleaned very well.

Service

I am totally disappointed and heart broken of their performance, won't trust them again and won't go back to them.

Service

Excellent customer service

Service

Kept up to date with all work

Service

because service advisors know nothing, and they all say and all give you contradictory advice

Service

The people were very good

Service

Person I spoke to over the phone regarding an update on my car was very rude and unhelpful. During another call regarding redelivery of my car it seemed to be a major inconvenience for the garage.

Service

Poor communication

Service

Service was completed in timely fashion and I was updated on its progress.

Service

Due to having 4 visits to get a fault fixed that was meant to be checked when leaving the depot.

Service

Poor customer service, no work carried out, service dept refused to service vehicle despite request

Service

although the service department were closing, they were standing there as the receptionist dealt with the return of my car, i had a few questions to ask the department about the car service but felt like they couldn't wait for me to leave.

Service

Fast and efficient, good communication.

Service

As above plus they washed my car. Excellent

Service

Provided quick service. However can be difficult to get someone on the phone

Service

Sometimes difficult to get service dept on phone

Service

The service and the emergent work re Brake discs were completed on the day. The technician, Jamie Proudfoot sent a very clear and concise video which described his findings and showed the issue with the discs. The car was washed and cleaned.

Service

I have been using DP Stirling Service department for 6 years now and they have never let the car down!

Service

The car was in to have its alloy wheels replaced. This was done however the tyre pressures on two wheels were incorrect 2.55 instead of 2.4 and 2.35 instead of 2,2 measured when the tyres were cold. One tyre valve cap was missing and there was mud sp

Service

At Stirling centre I was very satisfied & have no complaints. But I am completely dissatisfied with Douglas Park overall, with respect to constant phone calls, emails & texts. Stirling was a great branch when Menzies, but DP have depersonalised.

Service

The work was carried out while I waited in the agreed time slot

Service

Yet again the service staff contacted the incorrect person which delayed return of car and affected experience. Also Z4 was in garage a few weeks before and staff didn't mention MOT was due a few weeks later so had to book elsewhere.

Service

We have had all our BMW service requirements carried out in Stirling, when it was originally Menzies, now Douglas Park, as the long standing personnel have ensured a competent and efficient service.

Service

No offer to collect car or provide replacement whilst fault was corrected. They also failed to correct one of the items

Service

Had to wait around longer than expected as no one could be bothered to call to say work had been done, also inside of car had oily marks on door handle, door card and windows, was not happy

Service

Sales staff very friendly courteous and knowledgable

Service

Really liked the addition of the video

Service

Authorisation was required to complete MOT and message left on my mobile rather than my landline as requested meaning I missed the call and car retained in garage overnight.

Service

Satisfied

Service

First class service

Service

Excellent customer service. Clear video showing my car's service. Notification that service was complete and further notification when the car was ready for collection - all smartly cleaned and valeted. Coffee & croissants at reception were great

Service

Good service, car returned within two hours.

Service

Very professional service and hapopy to answer any questions.

Service

What required to be done was done effectively

Service

I felt the service desk attitude was poor & didn't really care about explaining why a £44,000 cars stealing rack had failed 5000 miles old. Because it was a warrenty task their attitude was more, I shouldn't care it's free.

Service

Prompt satisfactory service

Service

Promised a courtesy car as I have a disabled child but they couldn't give me one apparently there insurance didn't cover me but some 6 months ago got a courtesy car without issue.

Service

Staff are very pleasant and helpful

Service

i found everyone i dealt with polite, patient, and helpful

Service

My boy like the carton of apple juice

Service

Personal and vehicle details not accurate. At booking I requested a copy of the full diagnostic check to be undertaken but this was not given to me. Reason given to me was GDPR-this is spurious. Also warranty did not cover repair costs to faulty PDC.

Service

See point 1 above could have been more feedback

Service

As above, plus an oil and microfilter service, which takes somewhat less than an hour, should not cost anything like the amount charged.

Service

Brilliant team, extremely helpful and flawless service

Service

After dropping our car off for its health check, we were offered coffee, and, should we need it, transport to and from the town, staff very efficient.

Service

Easy to contact,book car in

Service

I reported the car and gave a description of the symptoms. I was told what the likely fault was and asked to drop my car 1st thing. Later that day I called to be told my car would have to stay another day as the part was not available.

Service

You guys kept my car from Monday to Thursday and found the issue that BMW Hamilton couldn't. Very happy with the work put out! Happy customer!

Service

I booked a service and was told it would take 2 hours. On arrival, I was informed of a software update that could take up to 8 hours. When questioned, the staff member was not helpful, the service manager did help, but I was not happy initially.

Service

Paperwork and registration was organised quickly. We were given a comprehensive overview on the controls and operation of the car.

Sales

Handover of vehicle was rushed and never had a follow up call from dealership to find out if everything ok.

Sales

5 start treatment

Sales

All went as expected once I had decided to buy my car. Douglas Park made it easy.

Sales

Staff friendly very helpful first class service from start to me collecting new car..couldn't be any happier with overall service I received

Sales

Well Looked After and a Great Salesman.

Sales

staff very helpful and efficient

Sales

Our salesperson, Gemma, was absolutely fantastic with every aspect of our buying experience. From original introduction to collecting the car, all aspects of the sales process were friendly and very professionally handled. Gemma was excellent!

Sales

Good staff and a pleasant environment

Sales

Good customer service. Kept up to date with progress of the sale and delivery

Sales

Unfortunately, I purchased my vehicle at a very busy time of year and the sales staff were trying to deal with multiple customers. I appreciate that it was not their fault.

Sales

Again, if not for sales manager the score would be lower.

Sales

If it was just about the sales process I would have given a five star rating as the salesman was very knowledgeable and helpful however the pick up experience was a big disappointment.

Sales

I was kept advised all the way and handover was easy. Demonstration of new car was very good.

Sales

Everything was done professionally and so smoothly

Sales

Felt valued, made welcome, got help from Gemma to get the car to meet our needs. Large boot for wheel chair for my wife ,comfort/safety for rest of family and a bit sporty for me..ha.

Sales

See above

Sales

Coffee refreshments and no time scale is a problem and know your likes on vehicle and correct vehicle for customer

Sales

Perfect