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ABOUT Douglas Park BMW Stirling

Find out more about what we do and our team.

Meet the team

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Jordan ONeill

Used Car Manager
  • Years at the dealership 1
  • Years in the industry 8
  • Department Sales
  • Hobbies Motorsport & Extreme Sports

Gemma McKenzie

Sales Executive Including Motability Specialist
  • Years at the dealership 3
  • Years in the industry 11 years
  • Department Sales
  • Hobbies Motorsports, Cars & Gym

Neil Paterson

Sales Executive Including Motability Specialist
  • Years at the dealership 3
  • Years in the industry 19
  • Department Sales Executive Including Motability Specialist
  • Hobbies Cooking, Reading & Gym

Dave Gemmell

Sales Executive
  • Years at the dealership 2
  • Years in the industry 6
  • Department Sales
  • Hobbies Mountain Biking, Track Racing, Family man...

Chris Ferguson

Business Manager
  • Years at the dealership 2
  • Years in the industry 2
  • Department Sales
  • Hobbies Extreme sports, Football & Family

Richard Hurren

Product Genius
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales
  • Hobbies F1, Cars & Keeping fit

Louise Miller

Admin
  • Years at the dealership 6
  • Years in the industry 11
  • Department Sales
  • Hobbies Socialising

Calum Russell

Parts Manager
  • Years at the dealership 1
  • Years in the industry 7
  • Department Parts Manager
  • Hobbies Football & Motorsport

Chris Henderson

Local Business Development Manager
  • Years in the industry 32
  • Department Corporate Sales
  • Hobbies Playing Guitar, Classic Cars

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

No offer to collect car or provide replacement whilst fault was corrected. They also failed to correct one of the items

Service

Had to wait around longer than expected as no one could be bothered to call to say work had been done, also inside of car had oily marks on door handle, door card and windows, was not happy

Service

Really liked the addition of the video

Service

Sales staff very friendly courteous and knowledgable

Service

First class service

Service

Satisfied

Service

Authorisation was required to complete MOT and message left on my mobile rather than my landline as requested meaning I missed the call and car retained in garage overnight.

Service

Excellent customer service. Clear video showing my car's service. Notification that service was complete and further notification when the car was ready for collection - all smartly cleaned and valeted. Coffee & croissants at reception were great

Service

Very professional service and hapopy to answer any questions.

Service

Good service, car returned within two hours.

Service

What required to be done was done effectively

Service

I felt the service desk attitude was poor & didn't really care about explaining why a £44,000 cars stealing rack had failed 5000 miles old. Because it was a warrenty task their attitude was more, I shouldn't care it's free.

Service

Prompt satisfactory service

Service

i found everyone i dealt with polite, patient, and helpful

Service

Promised a courtesy car as I have a disabled child but they couldn't give me one apparently there insurance didn't cover me but some 6 months ago got a courtesy car without issue.

Service

Staff are very pleasant and helpful

Service

My boy like the carton of apple juice

Service

Personal and vehicle details not accurate. At booking I requested a copy of the full diagnostic check to be undertaken but this was not given to me. Reason given to me was GDPR-this is spurious. Also warranty did not cover repair costs to faulty PDC.

Service

See point 1 above could have been more feedback

Service

As above, plus an oil and microfilter service, which takes somewhat less than an hour, should not cost anything like the amount charged.

Service

After dropping our car off for its health check, we were offered coffee, and, should we need it, transport to and from the town, staff very efficient.

Service

Brilliant team, extremely helpful and flawless service

Service

I reported the car and gave a description of the symptoms. I was told what the likely fault was and asked to drop my car 1st thing. Later that day I called to be told my car would have to stay another day as the part was not available.

Service

Easy to contact,book car in

Service

I booked a service and was told it would take 2 hours. On arrival, I was informed of a software update that could take up to 8 hours. When questioned, the staff member was not helpful, the service manager did help, but I was not happy initially.

Service

You guys kept my car from Monday to Thursday and found the issue that BMW Hamilton couldn't. Very happy with the work put out! Happy customer!

Service

I would give no stars if I could, following my exerience on the Monday, 2 days later the warning light came on again as tyre was registering a loss of air and was back down to 1.8. You can imagine my frustration & contacted Douglas Park again.

Service

I have dealt with Duncan Millar service manager at Parks few times and find him to be most helpful with great service

Service

Same as above. First class treatment when we bought the car. After salt no where near as good

Service

Confused information given and length of time taken

Service

First time in this dealership so took on at face value.

Service

Friendly and helpful staff, dealership is clean and modern.

Service

Not able to staisfy condition of appointment due to online booking error. Staff in dealership were however pleasant as always but could not do anything to fix the situation.

Service

As explained above. Also, the repair was extraordinarily expensive (£1,700/1,900 as I recall) for what appeared to be minor damage. I assume this was largely due to the high cost of BMW replacement components (light fittings)

Service

Don't know what was done at the service

Service

My car was fixed in a timely manner.

Service

No courtesy car offered.

Service

Had to wait over 30 mins for a lift to town centre. I was originally told there was no courtesy car available, then later that day when it was discovered the part my car needed was not in stock, I was offered a 7 series, which is a great car

Service

for the service department only. MOT was a pain-free experience

Service

HAD TO FIGHT TO GET THEM TO ACCEPT THIS WAS AMAJOR FAULT AND BMW SHOULD CARRY COSTS

Service

The service was done more quickly than I thought it would.

Service

Car broke down on the way home after service department was closed, sales team were happy to take the car in and handover to the service department. All this was done without having a booking slot for the car. Repairs done timely and kept updated.

Service

Had to have my summer tyres put back on and somehow since taking them off and putting them back on I have a puncture

Service

Pricey

Service

See above. 3 cars awaiting work. 2 undrivable for months.

Service

Staff are always lovely, very helpful and coffee/drinks plentiful!!!!

Service

No issues all done in good time

Service

There were a few issues not identified prior to collection of the vehicle.

Service

I have always took my BMW’s to Stirling and I feel the service has improved and also the bmw experience has got better

Service

I expected better.

Service

Update video received, service carried out in great timescales. All in all happy

Service

Car broke down on Christmas Eve, however, fault was rectified on first working day after Christmas.

Service

As answer above, details can be provided if required.

Service

Polite staff and always helpful

Service

In the past the car was vacuum cleaned and wash,They ommited to reset the programme on the car. This meant that I had to return to the garage because of the error messages. Indicaing that the car needs a service

Service

Very satisfied with the service from start to finish

Service

See above

Service

So far the vehicle still seems to be running well. The cost was fair and staff were courteous and professional. My vehicle was valeted and available in expected time frame.

Service

Comfort

Service

Everything was done professionally and so smoothly

Sales

Felt valued, made welcome, got help from Gemma to get the car to meet our needs. Large boot for wheel chair for my wife ,comfort/safety for rest of family and a bit sporty for me..ha.

Sales

See above

Sales

Coffee refreshments and no time scale is a problem and know your likes on vehicle and correct vehicle for customer

Sales

Perfect

Sales

Everyone we have dealt with has been friendly, attentive and helpful

Sales

Little haggling over prices gave me what I wanted right away no nonsense like other companies

Sales

Excellent car, excellent showroom, very helpful, knowledgeable and friendly staff

Sales

Everything went smoothly

Sales

Staff were knowledgeable and efficient very friendly and the process was pleasant and slick very good service and made to feel welcome David was lovely to deal with and the other staff, Jordan and David showed interest in a kind way

Sales

Very helpful and knowledgeable staff who clearly know their job.

Sales

Salesman attention to detail and helpfulness and although not available on delivery day had ensured excellent cover from colleagues who ensured a smooth handover. Follow up phone call on his return to check all was well.