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ABOUT Douglas Park BMW Stirling

Find out more about what we do and our team.

Meet the team

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Jordan ONeill

Used Car Manager
  • Years at the dealership 1
  • Years in the industry 8
  • Department Sales
  • Hobbies Motorsport & Extreme Sports

Gemma McKenzie

Sales Executive Including Motability Specialist
  • Years at the dealership 3
  • Years in the industry 11 years
  • Department Sales
  • Hobbies Motorsports, Cars & Gym

Neil Paterson

Sales Executive Including Motability Specialist
  • Years at the dealership 3
  • Years in the industry 19
  • Department Sales Executive Including Motability Specialist
  • Hobbies Cooking, Reading & Gym

Dave Gemmell

Sales Executive
  • Years at the dealership 2
  • Years in the industry 6
  • Department Sales
  • Hobbies Mountain Biking, Track Racing, Family man...

Chris Ferguson

Business Manager
  • Years at the dealership 2
  • Years in the industry 2
  • Department Sales
  • Hobbies Extreme sports, Football & Family

Richard Hurren

Product Genius
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales
  • Hobbies F1, Cars & Keeping fit

Louise Miller

Admin
  • Years at the dealership 6
  • Years in the industry 11
  • Department Sales
  • Hobbies Socialising

Calum Russell

Parts Manager
  • Years at the dealership 1
  • Years in the industry 7
  • Department Parts Manager
  • Hobbies Football & Motorsport

Chris Henderson

Local Business Development Manager
  • Years in the industry 32
  • Department Corporate Sales
  • Hobbies Playing Guitar, Classic Cars

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

they accomplished what I expected of them

Service

Sevice was what should be expected of a premium brand.

Service

Friendly staff, efficient service and good value.

Service

staff always helpful

Service

Beacause I was seen very quickly and the staff are pleasent

Service

Great service from booking service to collecting car

Service

This was my first time using there sterling branch. I used there Glasgow branch.called David , which I no from Glasgow, got car booked in took car in and was serviced in a time lay fashion with no fuss While I waited spot on

Service

Couldn't fault service.

Service

Everything I needed completed

Service

We just had the big service for our BMW - it was nearly £500 and so price is an issue. We were also hoping our Sat Nav would have been updated but this didn't happen, as we discovered on the motorway today!

Service

Staff very welcoming, knowledgeable and efficient

Service

Had to pay for a repair when car was still under warranty then had to wait 6hrs at the garage while this took place..

Service

They could have offered transport to bus stop or up the town

Service

Mt experience at Douglas Park has been very positive. The team there deliver a very good standard of customer service and really work hard to make sure you are satisfied with the work they do on your car. Always very helpful

Service

Not their fault they had to wait for a part. Douglas Park were helpful and supportive.

Service

They did the job and kept me informed

Service

Nothing is a problem for the staff . My questions are always answered in a polite and honest manner.

Service

I had agreed with the dealership that I would drive around 15000 miles per annum and at no time over the past 2.5 years was I prompted to ensure this final and very expensive service must be completed within 38000 miles.

Service

No issues, dealt timeously.

Service

Everything was completed as requested.

Service

Good service

Service

Serviced the car and did a great job of cleaning

Service

Compared to my experience in 2010 when I had multiple complaints, the service now is truly excellent. The service receptionist was ready for my arrival, remembered my name, showed me to me courtesy car, made sure I was happy with it.

Service

Helpful, listened to my concerns with the car , kept me informed.

Service

Great staff

Service

Any work carried out in the workshop has been done to a very high standard The staff are very courteous and are good at explaining any work which has been done. I have been very satisfied with the workshop and sales staff over many years.

Service

Since the service managee had already asked me to bring the car in for a replacement part, disappointed that it had to be ordered and repair then took 2 days.

Service

I know that the car will be serviced properly and that I won't have any worries about it.

Service

Only reason was my x3 was booked in for 2 days And at the end of the 2nd day I didn't receive a call to tell me that my car was ready. I had to phone up the next day-to find out that my car was ready for pick up.

Service

Douglas park provided a video detailing work done and condition of my car

Service

5 star because no issues so far.

Service

The work I asked for was completed to my satisfaction. The QE on the intercooler was flagged up and carried out (a decent loan car was supplied without question) and customer service manager Duncan Millar replaced my remote key battery f.o.c. Cheers!

Service

Chris Henderson treated me very well.

Service

Phone communication brilliant and follow up too.

Service

Not applicable, not due until November. Car is in to have leak fixed and rattling from the boot

Service

The overall experience was poor but my car was fixed and that's why I can say that there was some satisfaction.

Service

My husband took the car down and got himself home. I received a video telling me of the progress. However, it wasn't until 4.45pm that they phoned to say it was ready. Garage closes at 5pm, so it was a rush. No blame though, it was my husbands fault.

Service

excellent customer service

Service

Great service, didn't give 5 stars due to issue with courtesy car as mentioned previously.

Service

I get the impression sales are more important than retaining good customer relationships. I've bought 3 cars from the stirling branch, not sure there will be a 4th!

Service

From Lorna at the reception to the service manager Duncan everyone is very helpful, nothing is a problem.

Service

Always made to feel a valued customer and provided with all the necessary information needed.

Service

Efficient, punctual and courteous

Service

good service

Service

appointment to suit me, easy check-in, car delivered back to me on time, loved the video service check.

Service

Car 'broke down' 2 days after being repaired!

Service

everything was done as requested

Service

As mentioned above - the straight forward service was fine - but it's hard to ignore the shocking service I am currently experiencing.

Service

Always well organised, can usually can accommadate me waiting for the vehicle.

Service

Car pre-booked in at a specific time for a specified straightforward service yet nearly 6 hours until it was returned.

Service

quick and pleasant staff

Service

First class service

Service

The service was carried out as planned. Very polite staff.

Service

Just making life easy, drop off the car, gave me a hand with my boy whilst we switched to the hire car. Collection was just as smooth a transaction as dropping off. Thanks guys.

Service

vehicle not returned on the stated time. When I tried to call the helpline I was on hold for 30 minutes

Service

Service Manager did not return my communication as he had staff off sick. Had to escalate my complaint to branch head of business. Servicing at Douglas Park Stirling needs a clear out

Service

I found the wording of the invoice somewhat lacking in clarity.

Service

Car was serviced quickly and efficiently and the service team kept me in touch with what was happening. ...

Service

Good overall experience

Service

Able to address the requirements of the individual

Service

Made to feel special

Service

Car presented back to me valeted and clean...

Service

Everything was done with professionalism and care.

Service

Lack of communication. Failure to respond to two requests for a call regarding progress of recall work.

Service

largely excellent --- desk and 'phone staff can occasionally be slightly terse - speak too quickly as if in a hurry

Service

On the last occasion, I visited the dealership, to present the vehicle to you to have the ERG valve cooling system upgraded as per BMW'S vehicle recall to the workshop to receive the necessary fix.

Service

All the staff in the service department were friendly, especially when I mentioned I had a dog for transport to get me home. Everyone smiled and was polite so couldn't have asked for more.

Service

They came and picked up the car kept me updated with its progress and delivered it back

Service

They carried out the repair and received my car the following day

Service

In short, My car had 2 punctures and an issue with a valve on another tyre. I managed to get 2 miles out of my car before the issues started. After multiple visits to the garage I was £300 lighter and was initially refused the return of my old tyres.

Service

Staff were efficient and most helpful, all works complete as promissed

Service

efficient

Service

Because I was completely satisfied.

Service

Quick and easy

Sales

Everyone at BMW centre was amazing. Reception staff, Neil Paterson and any colleague walking past was extremely professional, caring and courteous

Sales

Pleasant experience with no issues.

Sales

The staff at Douglas Park Stirling could not have done more . Calum Falconer and the team couldn't have been more attentive if they tried making sure that my wife and I were properly taken care of from the minute we stepped through the showroom door

Sales

Efficient, knowledgeable, relaxed.

Sales

David Gemmel and all the staff were very friendly polite and made everything easy

Sales

Everything was fine except for the delivery time for the car but they had a replacement car waiting for me on the ball with everything else

Sales

Very good product and service/handover

Sales

I can find no fault with the attention I received at Park - from reception where I was always offered a cup of coffee to the final signing. The handover yesterday was excellent. Paul Kerr, BMW Genius, was infinitely patient with me.

Sales

The whole process was effortless and enjoyable

Sales

All went as I expected

Sales

1st class service... by the sales executive David Gemmell

Sales

Was told about the special September offer and decided to change. Salesman looked at different options to suit my finances. Very good.

Sales

Great service from start to finish.

Sales

From Lorna and Shian at the reception, to Neil who sold us the car to Chris the finance manager they couldn't have been any more pleasant and helpful, a great group of people who are an asset to the company.

Sales

Very knowledgeable on all aspects of the car and weren't pushy, found me what I wanted and had the car delivered quickly.

Sales

Love the new car but sales experience could be vastly improved

Sales

Great all round service from all the staff we had dealings with excellent experience

Sales

Delivered on time

Sales

Despite a delay in delivery the garage were excellent.

Sales

Completely satisfied with service from start to finish.

Sales

Because it's consistent with the buying procerss I experienced.

Sales

Team were fantastic, special mention for Peter Coyle, Darren, Neil and the chap that gave me lessons on what all the button meant ?? the genius technician, the receptionists.

Sales

I new which vehicle I was interested in buying and Chris Henderson worked hard to source the vehicle and spec I wanted

Sales

Everything went to plan and everything I was promised was delivered

Sales

The team took care of me every step of the way and made the whole experience of buying a new car great.

Sales

From start to finish the staff at the garage were so knowledgeable of the various cars I looked at. They were extremely helpful, patient and and understanding in their dealings with me and answered all my questions in a forthright and serious manner.

Sales

could not have had any better service from staff and sales team.

Sales

Excellent service from darren and the stirling branch

Sales

Fantastic service from start to finish.