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ABOUT Douglas Park BMW Stirling

Find out more about what we do and our team.

Meet the team

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Jordan ONeill

Used Car Manager
  • Years at the dealership 1
  • Years in the industry 8
  • Department Sales
  • Hobbies Motorsport & Extreme Sports

Gemma McKenzie

Sales Executive Including Motability Specialist
  • Years at the dealership 3
  • Years in the industry 11 years
  • Department Sales
  • Hobbies Motorsports, Cars & Gym

Neil Paterson

Sales Executive Including Motability Specialist
  • Years at the dealership 3
  • Years in the industry 19
  • Department Sales Executive Including Motability Specialist
  • Hobbies Cooking, Reading & Gym

Dave Gemmell

Sales Executive
  • Years at the dealership 2
  • Years in the industry 6
  • Department Sales
  • Hobbies Mountain Biking, Track Racing, Family man...

Chris Ferguson

Business Manager
  • Years at the dealership 2
  • Years in the industry 2
  • Department Sales
  • Hobbies Extreme sports, Football & Family

Richard Hurren

Product Genius
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales
  • Hobbies F1, Cars & Keeping fit

Louise Miller

Admin
  • Years at the dealership 6
  • Years in the industry 11
  • Department Sales
  • Hobbies Socialising

Calum Russell

Parts Manager
  • Years at the dealership 1
  • Years in the industry 7
  • Department Parts Manager
  • Hobbies Football & Motorsport

Chris Henderson

Local Business Development Manager
  • Years in the industry 32
  • Department Corporate Sales
  • Hobbies Playing Guitar, Classic Cars

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Update video received, service carried out in great timescales. All in all happy

Service

Car broke down on Christmas Eve, however, fault was rectified on first working day after Christmas.

Service

As answer above, details can be provided if required.

Service

In the past the car was vacuum cleaned and wash,They ommited to reset the programme on the car. This meant that I had to return to the garage because of the error messages. Indicaing that the car needs a service

Service

Polite staff and always helpful

Service

Very satisfied with the service from start to finish

Service

See above

Service

So far the vehicle still seems to be running well. The cost was fair and staff were courteous and professional. My vehicle was valeted and available in expected time frame.

Service

Comfort

Service

Very slow and unresponsive, although issue was resolved eventually

Service

Smooth booking service, great reception, video update, car cleaned, excellent hand over.

Service

The Parts Manager (Callum) and David my sales exec have been first class and resolved any issues I had. Didn't list completely satisfied as I had to pay more for different wheels but Callum gave me a really good deal so a very happy customer.

Service

No customer courtesy call received after either visit to check if work completed to satisfaction. Also had to report scuffing to front bumper on pick up and wait on bodyshop checking.

Service

Managed to complete job in agreed time. Waiting area had no papers or magazines and a tv which had a static advertisement on screen. Coffee machine was available and receptionist kind and thoughtful.

Service

They did what was asked and started as soon as car was dropped off. Although, a little more pricey than quoted at another BMW dealerships.

Service

Once I got the service booked, the delivery was faultless - potential delay in getting an appointment was going to have ruined the experience but thankfully the Service Manager stepped in a suitable time was found

Service

Good quick service with all needs easily taken care of

Service

I booked my service online for collection and delivery, I got a call two days later to say this wasn't available to me as I was outside the 10 mile radius. There was nothing to tell me this when I booked it. I will now need to wait till the new year

Service

good service throughout

Service

received a video shows rear 9mm and front 8mm Blake pads. No work required and computer would be reset. But I was charged for new front brakes. Showed video to Service manager who said the outer was measured and not the inner pad. Not convincing

Service

Duncan explains anything about the problem clearly

Service

Very good service from all concerned

Service

Very poor communications and customer service. Major service is due in March, if no marked improvement, I will go elsewhere. Complete lack of engagement with customer.

Service

Dropped off at agreed time, paperwork ready, car ready at agreed time and cleaned. Very efficient.

Service

The full team in Stirling are excellent.

Service

No problem booking the car in for its service with a time and day to suit me with courteous staff on hand at all times

Service

Dealership carried out service competently and maintained good communication throughout and after service.

Service

Car was serviced quickly and professionally. The car had a small issue with the horn which was also replaced the same day under warranty.

Service

When I picked up my car I found a half full bottle of water on the passenger side, along with a piece of plastic

Service

Because I received great service

Service

reason as above

Service

Courtesy car, car cleanliness, work done in time, no hassle.

Service

Service carried out as per schedule car washed no complaints

Service

Oil warning on day after service. The garage did not put the right amount of oil in the car.

Service

My first comments explain this question

Service

Work completed promptly

Service

Poor engagement with customer. Had to return to the dealership as service indicator not reset. No apology for the inconvenience

Service

I felt the time awaiting a new tyre was too long and the cost of it £350 had too much of a mark up compared with the same tyre from Kwik Fit and Black Circles. Although I had tyre insurance I still have to pay half. Getting a hire car was appreciated

Service

Everything happended as it was supposed to happen and I was kept infomred throughout

Service

Car was book in, i had been told i could wait , When arriving the lady told me the car would be required all day , On hearing my unhappy response, the service manager stepped in and informed me there was a courtesy car available that i could use

Service

They couldn't have done more

Service

Everything carried out as required. Liked the video update.

Service

Service staff credit to your company

Service

Like the garage

Service

Completely dissatisfied is an understatement. The 5yr service plan is worthless and tricks BMW owners into believing all service work required will be carried out including all fluid changes when in fact it only covers certain work and not all fluids

Service

Same as above. Welcoming, prompt and a good service all round.

Service

Gemma was quick to offer to try and assist with a technical issue with a newly purchased vehicle whilst the expert was busy. Although not able to relive the issue herself arranged for a tech expert to contact me when they became available.

Service

They are very friendly and get to the source

Service

I asked for the power socket where a cigarette lighter would be to be checked as it is not charging my sat nav and got home after the service and it was still not charging my sat nav so overall disappointed

Service

Staff are always helpful

Service

Efficient staff who explained that further work had to be done to solve problem. Arranged transport home to await completion. Contacted to say car was now ready and we’re going to uplift me, but I was already en route

Service

I was a bit annoyed at the attitude of the customer service person I spoke to, as to why my service record hadn’t been reset, and felt pressured to have work done, when no wear indicators had come on?

Service

Only been driving BMW for 5 years but never felt more like a valued customer in all my years owning a car. Not just the Ultimate Driving Machine, more like the Ultimate Customer Experience!

Service

AS ABOVE

Service

The car was serviced, and enhancements installed. I experienced no problems whatsoever when I received my car back after being cleaned for me. I had to contact the branch a few days later to ask them to forward on the relevant service paper work.

Service

Once again staff was great

Service

Everything done effectively and efficiently

Service

Tyre insurance issue in detail below. The service dept could not establish I had the insurance I thought I had, but Peter Vardy Edinburgh where I purchased the vehicle advised later that I definitely had insurance and it should have easy to confirm.

Service

The service from the service team was excellent

Service

Staff were knowledgeable and efficient very friendly and the process was pleasant and slick very good service and made to feel welcome David was lovely to deal with and the other staff, Jordan and David showed interest in a kind way

Sales

Very helpful and knowledgeable staff who clearly know their job.

Sales

Salesman attention to detail and helpfulness and although not available on delivery day had ensured excellent cover from colleagues who ensured a smooth handover. Follow up phone call on his return to check all was well.

Sales

Time spent with the customer and again attention to detail

Sales

I was very satisfied with the buying process and at the handover of the car, the features of the car were explained and demonstrated well.

Sales

Everything happened the way it should

Sales

Staff done everything they could to make the collection an experience

Sales

The service I received from Chris Henderson was 100%, he was very courteous and listened to what I was looking for in my car, went over various options for the car and since then my husband has ordered a car from him.

Sales

Everything went very smoothly

Sales

Only the wait was disappointing.

Sales

The staff especially Gamma were amazing. From start to finish I felt everything was really professional.

Sales

Was completely kept up to date on my new car from the day I walked in till the day I picked up my car

Sales

As above - first class service.

Sales

Darren Scott was fantastic to deal with And reception desk very helpful as well.

Sales

Everything was explained from start to finish.

Sales

good service and delighted with car

Sales

Gemma provided 1st class service

Sales

Sales representative Gemma was delight to deal with. Very proficient and knowledgable about BMW products.

Sales

We were informed that the car would be delivered in about eight weeks from the point of order. Subsequently, this stretched out to twelve weeks and, finally, to almost four months. The updates on the delivery were undermined by a lack of credibility

Sales

I received a very professional service, everything was taken care of for me.

Sales

Staff couldnt be anymore helpful.Answered any questions i had and never treated me like just another buyer.

Sales

No pressure and have bought from this BMW Centre before.

Sales

Cannot fault the sales staff

Sales

The Sales Executive conducted the process in a professional manner with an empathy for our requirements.

Sales

First class service

Sales

After a slight hiccup at the start all was rectified.

Sales

Sales staff were very helpful and informative and made my purchase as straight forward as possible.

Sales

All the staff are knowledgeable about all BMW products. Gemma McKenzie who sold me the car is extremely helpful.