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ABOUT Douglas Park BMW Stirling

Find out more about what we do and our team.

Meet the team

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Jordan ONeill

Used Car Manager
  • Years at the dealership 1
  • Years in the industry 8
  • Department Sales
  • Hobbies Motorsport & Extreme Sports

Gemma McKenzie

Sales Executive Including Motability Specialist
  • Years at the dealership 3
  • Years in the industry 11 years
  • Department Sales
  • Hobbies Motorsports, Cars & Gym

Neil Paterson

Sales Executive Including Motability Specialist
  • Years at the dealership 3
  • Years in the industry 19
  • Department Sales Executive Including Motability Specialist
  • Hobbies Cooking, Reading & Gym

Dave Gemmell

Sales Executive
  • Years at the dealership 2
  • Years in the industry 6
  • Department Sales
  • Hobbies Mountain Biking, Track Racing, Family man...

Chris Ferguson

Business Manager
  • Years at the dealership 2
  • Years in the industry 2
  • Department Sales
  • Hobbies Extreme sports, Football & Family

Richard Hurren

Product Genius
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales
  • Hobbies F1, Cars & Keeping fit

Louise Miller

Admin
  • Years at the dealership 6
  • Years in the industry 11
  • Department Sales
  • Hobbies Socialising

Calum Russell

Parts Manager
  • Years at the dealership 1
  • Years in the industry 7
  • Department Parts Manager
  • Hobbies Football & Motorsport

Chris Henderson

Local Business Development Manager
  • Years in the industry 32
  • Department Corporate Sales
  • Hobbies Playing Guitar, Classic Cars

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good level of detail towards car repair

Service

Excellent help as car was recovered by AA and delivered to Douglas Park. The car was ready in 48 hours which was excellent. I should point out that the car is ten years old and runs well it was a suspension spring that failed.

Service

Staff are always helpful and efficient

Service

Efficient service on time. Included in my service back so good value to.

Service

Duncan in the service department is an asset to the company, he couldn't have helped us enough.

Service

All good

Service

Good customer care, dealt efficiently with me regarding a query regarding work carried out on my car

Service

nothing was too much trouble / care and attention to detail

Service

Dealt with on time and everything explained

Service

The service staff were friendly and carried out the repair efficiently.

Service

as above answer

Service

Efficient friendly and pleasant visit.

Service

Car was picked up from home address and believe all was carried out satisfactory.

Service

Friendly and expert staff who are efficient and honest.

Service

I find the quality of their work so far to be excellent.

Service

Faults diagnosed and corrected

Service

Friendly and efficient service.

Service

The facility and the mechanics are good. The issue I have is that the department are often busy and the receptionist at switchboard will say she will get someone to call back. On 2 out or the last 3 occasions I phoned I did not get the callback

Service

Good service, on time on cost.

Service

Work carried out quickly and efficiently, and at a good price

Service

Excellent hosting by dealership staff but >3hr to carry out an oil service seems a bit excessive. I've not experienced this sort of time delay with previous models?

Service

Car was handed back clean and tidy.

Service

friendly and on time

Service

Car was mot'd and brake fluid service done while I waited . Did not wait long for repairs however I am still waiting for service advisor to get back to me regarding a question put to her regarding the folding mirrors

Service

Car collected t my home address and serviced, informed of the price paid for over the phone as agreed with service clerk and returned to me at my home after being washed cleaned and hoovered carpets. Excellent service.

Service

Everything ok

Service

Responsive approach

Service

Excellent customer care. Use all their services and can't fail anything.

Service

Friendly staff however once again I forgot to use my platinum card

Service

The reasons for the visit were dealt with efficiently but no real understanding to concerns with the reasons for the issues resulting in the need for the visit.

Service

Always surprised have to wait 2 hours to get 4 wheels changed over. Some tyre dressing had been applied to the wheels that had got on the rims and I had to clean off with solvent myself. The wheels were immaculate before storage as I cleaned myself

Service

Very helpful and efficient

Service

In my experience this branch offers and awful standard of customer service and aftercare. Staff in branch make promises face to face with customers on site and never deliver on these.

Service

Trying to speak to someone on the Service desk was tricky, i tried to get through several times to find out if my car was ready to be cut off twice. Reception apologised for the inconvenience.

Service

pleasant and helpful staff

Service

Not happy with this car in at services department just now smoke coming from bonnet dangerous when u have kids in car and it's only 12 weeks old

Service

Top service as always from the guys at Douglas Park

Service

Very helpful in all aspects

Service

See above. Over £1000 of unnecessary parts and labour on an 8 year old car. No common sense applied whatsoever.

Service

I felt that while all was efficient somebody from the Service team could possibly have made themselves available to enquire whether I had any further queries about the car's performance.

Service

Easy drop off & collection with helpful staff

Service

No fuss no bother. coffee and attentive staff while we waited Car valeted on completion.

Service

Much more personal service than in comparison with Edinburgh BMW who couldn't understand that I was buying the car and not my husband !!

Service

Gemma Colville was attentive and ensured my booking was taken and work carried out in a timely manner with a smile. Graeme Leckie Service Manager also took an active part in both my visits. My Car on both accasions had a service valet..free.5 Stars

Service

Service was carried out promptly, I was notified at each stage of the process and the car was returned quickly upon completion

Service

Good service but way overpriced for service content

Service

Besides very friendly approach from Graham, I wasn't satisfied at all. I left my car twice and the reason for my problem couldn't be solved. Even the reason couldn't be identified.

Service

Very professional, courteous and delivered as required.

Service

The whole team were very attentive, as per usual.

Service

All paperwork completed and in car for collection. Nicely valeted too.

Service

Went above and beyond to get my car through its first MOT

Service

I was told the service would take approx 45 mins, however it took 2 hours.

Service

The staff are usually amazing but this time they replaced the wrong wheel which was being done under warranty. I pointed this out and they changed it. They however damaged the valve on the tyre which meant I had to go back again. Disappointing

Service

It was all very effortless and easy to complete, was all done at a time that suited me.

Service

Car developed a fault while driving into Stirling. Took it down to Douglas Park fully expecting to have to book it in. Although they were very busy they kept the car and it was repaired and ready for collection the following morning.

Service

Again good service

Service

Car was delivered for a minor service and MOT at 1-am and I only left the showroom after 5pm and after complaining and pushing to get my car returned.

Service

so very helpful and went the extra mile to make life convenient for me

Service

Shocked and disappointed in the failures with service. Did not listen to what I said so when car was booked in specific issue wasnt even checked. Further to this because my partner now works for Douglas Park I am no longer treated as a customer.

Service

Again everything went smoothly only small thing was no small extras eg last time I bought a bmw I received free umbrella this time for more expensive car nothing !

Sales

The delivery of my new BMW 330i Msport was more than I could dream of

Sales

Very efficient at producing finance figures, sourcing vehicle for me and having it prepared ready in less than two weeks. The staff at the centre were all very welcoming and attentive during our visits

Sales

Kept well informed of car progress.

Sales

Kept informed throughout procedure

Sales

It was alright

Sales

Although the two week wait for delivery was acceptable the fact that the information on the dash indicated my new car's battery needed replaced - three weeks down the line this still hasn't been rectified.

Sales

Follow up to e-mails after we had car was very poor. still have not had one answered.

Sales

The treatment could not have been better

Sales

Paperwork and registration was organised quickly. We were given a comprehensive overview on the controls and operation of the car.

Sales

Handover of vehicle was rushed and never had a follow up call from dealership to find out if everything ok.

Sales

5 start treatment

Sales

All went as expected once I had decided to buy my car. Douglas Park made it easy.