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ABOUT Douglas Park BMW Stirling

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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THE NEW BMW X5

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INTRODUCING… THE 8

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THE BMW M5. BALANCE TAKES MANY FORMS.

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THE BMW M5. AVAILABLE AT 0% APR WITH BMW DIVIDE. Ts&Cs apply.

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THE BMW i3s AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 COUPÉ AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 ROADSTER AT A LOW 5.9% APR REPRESENTATIVE.*

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AIR CONDITIONING SERVICE AT DOUGLAS PARK BMW.

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Stirling County RFC Sponsorship

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BMW Help: Recalls

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Event Now On!

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Douglas Park BMW is now on Instagram!

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The new BMW Concept M8 Gran Coupé.

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Join us for the Let's Talk Numbers Event...

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Get a BMW for less on Motability!

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New Year. New Prices.

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BMW i8 Roadster

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Up for an Upgrade?

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Long-Term Benefit. Short Term Offer.

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5 Star BMW Sales review

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BMW i3 available for you to experience

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Impress with the new BMW Shadow Edition

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GENUINE BMW BRAKE PADS & DISCS.

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View, Drive and order your new BMW i3 or i8 at Douglas Park Stirling

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Customer Review of the BMW 2 Series Gran Tourer

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW 4 SERIES. NOW WITH 0% APR ON IMMEDIATE DELIVERY VEHICLES.*

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THE BMW i3 AT A LOW 2.9% APR REPRESENTATIVE.*

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Meet the team

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Jordan ONeill

Used Car Manager
  • Years at the dealership 1
  • Years in the industry 8
  • Department Sales
  • Hobbies Motorsport & Extreme Sports

Gemma McKenzie

Sales Executive Including Motability Specialist
  • Years at the dealership 3
  • Years in the industry 11 years
  • Department Sales
  • Hobbies Motorsports, Cars & Gym

Neil Paterson

Sales Executive Including Motability Specialist
  • Years at the dealership 3
  • Years in the industry 19
  • Department Sales Executive Including Motability Specialist
  • Hobbies Cooking, Reading & Gym

Dave Gemmell

Sales Executive
  • Years at the dealership 2
  • Years in the industry 6
  • Department Sales
  • Hobbies Mountain Biking, Track Racing, Family man...

Chris Ferguson

Business Manager
  • Years at the dealership 2
  • Years in the industry 2
  • Department Sales
  • Hobbies Extreme sports, Football & Family

Richard Hurren

Product Genius
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales
  • Hobbies F1, Cars & Keeping fit

Louise Miller

Admin
  • Years at the dealership 6
  • Years in the industry 11
  • Department Sales
  • Hobbies Socialising

Calum Russell

Parts Manager
  • Years at the dealership 1
  • Years in the industry 7
  • Department Parts Manager
  • Hobbies Football & Motorsport

Chris Henderson

Local Business Development Manager
  • Years in the industry 32
  • Department Corporate Sales
  • Hobbies Playing Guitar, Classic Cars

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All staff were very helpful, they were very friendly and efficient. The email with the video was very informative.

Service

Same as above. Welcoming, prompt and a good service all round.

Service

Service was efficient and very professional

Service

Completely dissatisfied is an understatement. The 5yr service plan is worthless and tricks BMW owners into believing all service work required will be carried out including all fluid changes when in fact it only covers certain work and not all fluids

Service

Just very simple to do business.

Service

Everything was fine

Service

Gemma was quick to offer to try and assist with a technical issue with a newly purchased vehicle whilst the expert was busy. Although not able to relive the issue herself arranged for a tech expert to contact me when they became available.

Service

Left my car all day to have two alloys changed as agreed at previous visit. Picked up car at 4pm to find only one alloy changed. No one from customer service called and i was caught on the hop by the news.

Service

They are very friendly and get to the source

Service

Staff are always helpful

Service

Efficient staff who explained that further work had to be done to solve problem. Arranged transport home to await completion. Contacted to say car was now ready and we’re going to uplift me, but I was already en route

Service

I asked for the power socket where a cigarette lighter would be to be checked as it is not charging my sat nav and got home after the service and it was still not charging my sat nav so overall disappointed

Service

I was a bit annoyed at the attitude of the customer service person I spoke to, as to why my service record hadn’t been reset, and felt pressured to have work done, when no wear indicators had come on?

Service

Explanation of what was being carried out and information given when I got the car back was first class.

Service

Only been driving BMW for 5 years but never felt more like a valued customer in all my years owning a car. Not just the Ultimate Driving Machine, more like the Ultimate Customer Experience!

Service

The car was serviced, and enhancements installed. I experienced no problems whatsoever when I received my car back after being cleaned for me. I had to contact the branch a few days later to ask them to forward on the relevant service paper work.

Service

AS ABOVE

Service

Tyre insurance issue in detail below. The service dept could not establish I had the insurance I thought I had, but Peter Vardy Edinburgh where I purchased the vehicle advised later that I definitely had insurance and it should have easy to confirm.

Service

Once again staff was great

Service

Everything done effectively and efficiently

Service

The service from the service team was excellent

Service

Good service and mot at reasonable cost. But very poor organisation and time for mot. Told one hour in advance but more than two and a half hour in practice. Also was not kept informed of progress.

Service

As above. BMW are being badly represented by this showroom.

Service

It was completed quickly.

Service

Exceeded expectations by completing the work ahead of schedule.

Service

very happy with the service from Douglas Park. Service phoned, arranged to pick up car and return. On the arranged day phoned in advance, picked up at arranged time and returned spotless. Received video from technician doing safety check,nice touch.

Service

The team accommodated the emergency repair in excellent time and with no fuss.

Service

I was able to book a suitable service slot with ease and at relatively short notice. I was kept informed at all stages and the faults I had on my car were fully resolved

Service

Was very satisfied

Service

Staff were helpful and polite. Car was washed and vacuumed on my return

Service

When service is done everything is explained on the invoice

Service

Courteous helpful staff whom I know well

Service

Excellent service

Service

I brought my car in due rear brake cluster cable connector fault. I also asked them to take a look at roof bars and supply and fit wiper blades. Roof bars still rattle, wipers cost £50! Worst of all they missed a indicator bulb that’s blown

Service

As above excellent service and customer care.

Service

Very helpfulExpensive

Service

The service staff were so helpful and pleasant.

Service

All service details clearly covered in documentation supplied.

Service

Great service team.

Service

A problem occured with my camera installation. The service personnel at BMW did everything they could to resolve ultimately resulting in a replacement. Impressed with customer service to do the right thing

Service

Very pleased with it. And Gemma was very good to deal with first class service thanks

Service

All expectations met with aplomb.

Service

They provided a quotation for the work to repair the timing chain to pass to the warranty company. Service guy on the second third was more than helpful.

Service

Could have asked for better.

Service

Brake fault not fixed having been in twice and dealership not returning my calls to discuss

Service

Due to a BMW Technician error, after a short period of time after the vehicle Brake Service was carried out I had to contact BMW mobile care and arrange for the vehicle to be uplifted by a Rescue Vehicle and returned to Douglas Park Stirling

Service

The staff were proficient and did what they promised, in good time. Would have been 5 stars if the desk had opened at 7.30 to receive keys.

Service

Very accommodating and friendly staff.

Service

Efficient, friendly service... good dealership attitude and ambience.

Service

Problem was raised in the morning, the car was dropped off that day and picked up in the afternoon. Great service

Service

Smooth MOT and service. Fully informed

Service

Took care of all car issues and made visit an easy experience

Service

As Question number one

Service

Professionalism of all staff make you feel like you and the car are being looked after

Service

clearly explained service details

Service

prompt and efficient service

Service

Polite to speak to and was fast and easy service.

Service

There were no issues. Decided to wait in the waiting area for the car but was offered a collection and drop off service for the car. Happy car was valeted too.

Service

Excellent service

Service

I was told that my car would take 1 day to repair. Then was told it would be an extra day. Then was told it would be Monday. I had to take a holiday to pick my car up. When I got it the nav didn't work. I had to take it back had day hol wasted!!!

Service

Totally first class service

Service

Staff are very friendly and courteous and helpful.

Service

Punctual, thorough, and informative

Service

Treated professionally and with respect

Service

Lovely clean facility, terrific and knowledgable staff always willing to help......and great coffee!

Service

Friendly team and service. Provision of coffee and wi-fi make the experience more bearable. Small touches like washing the car help.

Service

car comes back fully valeted

Service

Good efficient service

Service

Sort on the day with no hassle

Service

I’ve used Douglas Park Stirling since it was Menzies BMW and always receive good service.

Service

Happy but would have preferred quicker resolution

Service

Friendly staff and professional service given

Service

Location not ideal.

Service

everyone from the receptionists to the mechanics in the service area, are polite efficient and make you feel welcome whenever you visit

Service

The MOT was completed on time and the feedback video sent by the Technician was very good.

Service

Good people and communication.

Service

Very happy all work done as planned.

Service

Car was ready by lunchtime

Service

no issues

Service

See first answer. The repair is first rate, staff were courteous and efficient.

Service

Great service from everyone involved, free WiFi, coffee,crosaints

Service

everything all good - hoovered car interior but not boot - other than that, perfect

Service

It's always easy to deal with them. Always!

Service

They came and collected the car. They phoned me to advise everything's okay and dropped the car back off.

Service

No pressure and have bought from this BMW Centre before.

Sales

Cannot fault the sales staff

Sales

The Sales Executive conducted the process in a professional manner with an empathy for our requirements.

Sales

First class service

Sales

After a slight hiccup at the start all was rectified.

Sales

Sales staff were very helpful and informative and made my purchase as straight forward as possible.

Sales

All the staff are knowledgeable about all BMW products. Gemma McKenzie who sold me the car is extremely helpful.

Sales

The process of buying my new car was a pleasant one as I was looked after well.

Sales

Our salesman and the rest of the team were extremely friendly , helpful and friendly.

Sales

Got a good deal on a higher spec model than the previous one I was trading in. Got the car within a few weeks. 100x better service than the previous time I bought a car from this garage

Sales

All round excellent service

Sales

It was a tense few days waiting on it arriving as of course I wanted it as soon as possible! Paperwork went through, agreement set up with no fuss, got phone call to say the car had arrived and took following day off work to mark the occasion.

Sales

I have developed a great relationship with the salesman, David Gemmell, his colleague Claire and the rest of the team at Douglas Park in Stirling. They have looked after us really well from start to finish.

Sales

My experience was just as described by the team.

Sales

Friendly staff easy to deal with

Sales

I had ordered a car from another company in June and I was let down! I came to BMW and the fast professional service was second to none.

Sales

I previously had a Volkswagen on order for 8 months but due to wltp hold ups they could not build it. So I ordered my first BMW from my local dealer and they were amazing and kept me updated weekly on the progress of my car. Will be recommending.

Sales

Again, all went very well. Was kept updated on the car all through production and day of delivery was very smooth and well informed from the center staff.

Sales

No comment required.

Sales

I cannot wait to come back and buy another vehicle from this bmw showroom as my experience out done any previous experience when buying a car.

Sales

David Gemmel was very helpful and even took me out for a little drive as he could see I was nervous about driving a automatic for the first time.

Sales

fantastic service from start to finish exceeded my expectations i was kept up to date every step of the way at all times. BMW motability specialist was a pleasure to deal with and made me feel very comfortable and listend to my needs etc very happy

Sales

Great service any problems sorted quickly.

Sales

Once I agreed to buy the Car I felt I was a low priority for Information Communication. Paperwork was doubled handed or on occasions miss laid. I had to visit on 3 occasions to sign paperwork. It’s not the 1st time this has happened & not the last.

Sales

Neil Paterson was very informative and helpful anytime I had queries

Sales

As I had to provide information on my car over the phone, my car in the day had extra mileage and scratches which were not declared, Gemma resolved this issue instanly with little cost.

Sales

The only reason I have not given the top score is due to the amount of paperwork that needed to be completed, but this is probably the case in all garages.

Sales

We had no issues at all and were kept updated as to delivery dates of our new car.

Sales

The salesman Neil Paterson listened to what our requirements were and answered all questions. The test drive was excellent and lasted about 45 minutes. I think the name of the guy who took us was Richard. Neil explained all of the features on pick up

Sales

The purchasing of the car was quick, straightforward and easy. The delivery of the car was even better. My husband has MS and on the day of delivery was not feeling great so the car was driven to our house by one of the team to save us any hassle.

Sales

All promises delivered on time

Sales

They couldn't have been more helpful, knowledgeable or friendly

Sales

Good dealership with great service