OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
200 ratings and 107 comments received in the last 90 days.
29 May 2025
The full process was quick and the team could not have done more for me.
29 May 2025
Excellent experience from purchase / order to delivery
15 May 2025
Extremely satisfied with staff and also very courteous.
03 May 2025
Very relaxed atmosphere. Great coffee! Informed and understanding staff who respond to customer needs. Ross (sales) was excellent for both myself and BMW. Upsold me from initially looking at a used car to a new model. Who knew that's what I wanted!
01 May 2025
On occasion, I seemed to sit on my own for some time while waiting on the next step in the sales handover process. Also - the background music in the showroom was TERRIBLE and louder than comfortable (almost like being in a night club!!)
01 May 2025
Car was received with a faulty battery which had to be immediately changed. Not a major issue but not ideal and shouldn't happen with a brand new car.
30 April 2025
no problems all explained very well from start to finish
11 April 2025
Neil looked after us very well. He was totally prepared at each stage and made it easy. Delivery process was perfet
11 April 2025
We arrived at the dealership 5 minutes before the prearranged time. The salesman was heading out of the door as we were walking in. This man ignored us not as much as a nod of his head in acknowledgment. He went on a test drive with another customer.
08 June 2025
Miss Pamela Watson was excellent and easy to deal with. However i was told car had a broken rear spring n/s . Took it for repair and was told and SHOWN that car did not. Very very disappointing. Not Miss Watson's fault. Expect better from BMW .
08 June 2025
My wheel looks brand new; very happy!
07 June 2025
Great service and the centre cap replacement was a very nice touch
06 June 2025
Service was done very quickly and Service advisor was excellent
05 June 2025
From booking the job to the service/customer service in the building,it was a very professional and smooth process.
05 June 2025
Great customer service
04 June 2025
Pamela, was first class and kept me informed all the way through the service & timing.
04 June 2025
Smooth, efficient and polite
03 June 2025
I was swiftly dealt with. No hanging about unnecessarily
03 June 2025
Excellent
03 June 2025
I am fully satisfied