OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
285 ratings and 130 comments received in the last 90 days.
15 October 2024
100%. I find any dealings with the Stirling branch are always positive and the staff are always helpful and friendly.
11 October 2024
Very satisfied with all aspects of my dealings with the representatives of Douglas Park (Stirling) over my recent purchase.
09 October 2024
I am extremely dissatisfied. I was sold a showroom car at the price of a brand new one. When I specifically asked, the staff lied and assured me it was new and coming directly from BMW. This is highly unprofessional and feels like a scam.
01 October 2024
We have extensively used this Centre since 1994. The exceptional Team members make the buying and servicing experience enjoyable.
30 September 2024
Amar kept us informed at all times on the progress of our new car and when we received it we had a run through with Ryan on all the controls etc which was great
28 September 2024
Delivered ahead of schedule
27 September 2024
I went to look at a car for my husband and we left with a new car each
24 September 2024
All the staff at Douglas Park Stirling were extremely helpful and pleasant during the process.
22 September 2024
My third BMW from this dealership, always treated with respect, honesty and integrity. I expect to keep using this dealership in the future.
16 October 2024
Great customer service
15 October 2024
Easy to book, service carried out quickly and no isdues
14 October 2024
Vehicle check video was helpful. Issues with car explained and asssociated costs clearly explained.
13 October 2024
Always happy to take my car to Douglas Park. Their staff changes over the years, but they maintain a very high standard if customer service. Very friendly,but always professional and I trust them.
12 October 2024
Did everything they could despite the enforced staff changes and technical campaign
12 October 2024
Even when they could get my car in for MOT in the time frame they called to offer me an alternative and collect my car from my place of work and return it. Above and beyond.
10 October 2024
Extremely happy with the service and friendly staff
10 October 2024
Neil, our sales person. He is a big part of our returning to Douglas Park BMW a third time. Continuity and trust was so important plus excellent customer handling skills.
10 October 2024
Completely satisfied with how I was looked after by service advisor Hayden , who kept me updated on the progress of my car
10 October 2024
Vehicle is always serviced efficiently and within timescale given.
16 October 2024
Seamless. Great service. Clear information and advice.