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ABOUT Douglas Park BMW Stirling

Find out more about what we do and our team.

Meet the team

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Jordan ONeill

Used Car Manager
  • Years at the dealership 1
  • Years in the industry 8
  • Department Sales
  • Hobbies Motorsport & Extreme Sports

Gemma McKenzie

Sales Executive Including Motability Specialist
  • Years at the dealership 3
  • Years in the industry 11 years
  • Department Sales
  • Hobbies Motorsports, Cars & Gym

Neil Paterson

Sales Executive Including Motability Specialist
  • Years at the dealership 3
  • Years in the industry 19
  • Department Sales Executive Including Motability Specialist
  • Hobbies Cooking, Reading & Gym

Dave Gemmell

Sales Executive
  • Years at the dealership 2
  • Years in the industry 6
  • Department Sales
  • Hobbies Mountain Biking, Track Racing, Family man...

Chris Ferguson

Business Manager
  • Years at the dealership 2
  • Years in the industry 2
  • Department Sales
  • Hobbies Extreme sports, Football & Family

Richard Hurren

Product Genius
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales
  • Hobbies F1, Cars & Keeping fit

Louise Miller

Admin
  • Years at the dealership 6
  • Years in the industry 11
  • Department Sales
  • Hobbies Socialising

Calum Russell

Parts Manager
  • Years at the dealership 1
  • Years in the industry 7
  • Department Parts Manager
  • Hobbies Football & Motorsport

Chris Henderson

Local Business Development Manager
  • Years in the industry 32
  • Department Corporate Sales
  • Hobbies Playing Guitar, Classic Cars

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Only reason was my x3 was booked in for 2 days And at the end of the 2nd day I didn't receive a call to tell me that my car was ready. I had to phone up the next day-to find out that my car was ready for pick up.

Service

Douglas park provided a video detailing work done and condition of my car

Service

5 star because no issues so far.

Service

The work I asked for was completed to my satisfaction. The QE on the intercooler was flagged up and carried out (a decent loan car was supplied without question) and customer service manager Duncan Millar replaced my remote key battery f.o.c. Cheers!

Service

Phone communication brilliant and follow up too.

Service

Chris Henderson treated me very well.

Service

Not applicable, not due until November. Car is in to have leak fixed and rattling from the boot

Service

My husband took the car down and got himself home. I received a video telling me of the progress. However, it wasn't until 4.45pm that they phoned to say it was ready. Garage closes at 5pm, so it was a rush. No blame though, it was my husbands fault.

Service

The overall experience was poor but my car was fixed and that's why I can say that there was some satisfaction.

Service

excellent customer service

Service

Great service, didn't give 5 stars due to issue with courtesy car as mentioned previously.

Service

From Lorna at the reception to the service manager Duncan everyone is very helpful, nothing is a problem.

Service

I get the impression sales are more important than retaining good customer relationships. I've bought 3 cars from the stirling branch, not sure there will be a 4th!

Service

Always made to feel a valued customer and provided with all the necessary information needed.

Service

Efficient, punctual and courteous

Service

good service

Service

appointment to suit me, easy check-in, car delivered back to me on time, loved the video service check.

Service

Car 'broke down' 2 days after being repaired!

Service

everything was done as requested

Service

As mentioned above - the straight forward service was fine - but it's hard to ignore the shocking service I am currently experiencing.

Service

Car pre-booked in at a specific time for a specified straightforward service yet nearly 6 hours until it was returned.

Service

Always well organised, can usually can accommadate me waiting for the vehicle.

Service

First class service

Service

quick and pleasant staff

Service

Just making life easy, drop off the car, gave me a hand with my boy whilst we switched to the hire car. Collection was just as smooth a transaction as dropping off. Thanks guys.

Service

The service was carried out as planned. Very polite staff.

Service

Service Manager did not return my communication as he had staff off sick. Had to escalate my complaint to branch head of business. Servicing at Douglas Park Stirling needs a clear out

Service

I found the wording of the invoice somewhat lacking in clarity.

Service

vehicle not returned on the stated time. When I tried to call the helpline I was on hold for 30 minutes

Service

Car was serviced quickly and efficiently and the service team kept me in touch with what was happening. ...

Service

Good overall experience

Service

Able to address the requirements of the individual

Service

Car presented back to me valeted and clean...

Service

Made to feel special

Service

Everything was done with professionalism and care.

Service

Lack of communication. Failure to respond to two requests for a call regarding progress of recall work.

Service

On the last occasion, I visited the dealership, to present the vehicle to you to have the ERG valve cooling system upgraded as per BMW'S vehicle recall to the workshop to receive the necessary fix.

Service

largely excellent --- desk and 'phone staff can occasionally be slightly terse - speak too quickly as if in a hurry

Service

All the staff in the service department were friendly, especially when I mentioned I had a dog for transport to get me home. Everyone smiled and was polite so couldn't have asked for more.

Service

They came and picked up the car kept me updated with its progress and delivered it back

Service

They carried out the repair and received my car the following day

Service

In short, My car had 2 punctures and an issue with a valve on another tyre. I managed to get 2 miles out of my car before the issues started. After multiple visits to the garage I was £300 lighter and was initially refused the return of my old tyres.

Service

Staff were efficient and most helpful, all works complete as promissed

Service

efficient

Service

Because I was completely satisfied.

Service

kept up to date on progress

Service

Car ready within a few hours and a text was sent to let me know. Car came back all washed and hoovered and looking great.

Service

The price I booked online (£181) was not the price I had to pay (£300+), as it was much much more for a standard service. Very misleading

Service

The car service was excellent but I did ask the receptionist to look at a small scratch on my front bumper which is covered by an insurance I purchased when I purchased the car. She said she would have it checked by the body shop.

Service

Very happy with the service. I will always use this Centre.

Service

Took 4 days to find and fix an oil leak. Car returned twice with fault still apparent immediately upon driving car.

Service

No problems friendly staff

Service

You're always friendly & efficient, it's a pleasure dealing with you & I feel confidant that my business will be handled efficently

Service

The service was faultless.Dealing

Service

No issues

Service

Having bought 2 new cars from dealer over the past 35 mths, they refused to complete warranty work on my car given their assessment of work carried out by a BMW approved body shop. Also, missed that their was a tool left under bonnet in 2018!!

Service

All the Staff are all very helpful, pleasant and we couldn't be anymore welcomed when we arrived at the garage. Duncan in the service department is such a great help, Jean, Lorna, Neil and Duncan are assets to the company, nothing is a problem.

Service

I suggested they recompense me for wasting 3 hours of my time while they fitted and then removed the wrong wheel. They said it was just a mistake. I pointed out it was not my mistake and my time was wasted. They didn't see it that way.

Service

Apart from the lack of a courtesy car the service was good. Didn't really need a courtesy video telling me how much wear was on my tyres and brakes but I'm sure some people may find this helpful

Service

Face to face customer support is excellent. However over the phone or via email, support is less than forthcoming. Emails and calls are not responded to in a timeous manner.

Service

Excellent service

Service

Very professional staff with excellent knowledge.

Service

See above. A lot of time wasted.

Service

They always go the extra step to help when the need arises.

Service

Efficient pleasant staff.

Service

Always very welcoming and very helpful also all staff always make sure your needs are cared for.

Service

Great customer service. However, I would have given 5 stars if I had been offered a drop off into town while my car was being serviced.

Service

Love the new car but sales experience could be vastly improved

Sales

Very knowledgeable on all aspects of the car and weren't pushy, found me what I wanted and had the car delivered quickly.

Sales

Great all round service from all the staff we had dealings with excellent experience

Sales

Delivered on time

Sales

Despite a delay in delivery the garage were excellent.

Sales

Completely satisfied with service from start to finish.

Sales

Because it's consistent with the buying procerss I experienced.

Sales

Everything went to plan and everything I was promised was delivered

Sales

I new which vehicle I was interested in buying and Chris Henderson worked hard to source the vehicle and spec I wanted

Sales

The team took care of me every step of the way and made the whole experience of buying a new car great.

Sales

From start to finish the staff at the garage were so knowledgeable of the various cars I looked at. They were extremely helpful, patient and and understanding in their dealings with me and answered all my questions in a forthright and serious manner.

Sales

could not have had any better service from staff and sales team.

Sales

Excellent service from darren and the stirling branch

Sales

Fantastic service from start to finish.

Sales

Our sales person kept us informed every step of the way

Sales

The deal offered made it easy to change

Sales

All the staff were very friendly and courteous explained the whole procedure in fine detail

Sales

Everything was clearly explained and plenty of time was taken to ensure we were happy with the car and its functions before driving it away.

Sales

Everyone was very helpful throughout the process and information was sent regularly. The video of the delivery from David was a great touch.