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Only reason was my x3 was booked in for 2 days And at the end of the 2nd day I didn't receive a call to tell me that my car was ready. I had to phone up the next day-to find out that my car was ready for pick up.
Douglas park provided a video detailing work done and condition of my car
5 star because no issues so far.
The work I asked for was completed to my satisfaction. The QE on the intercooler was flagged up and carried out (a decent loan car was supplied without question) and customer service manager Duncan Millar replaced my remote key battery f.o.c. Cheers!
Phone communication brilliant and follow up too.
Chris Henderson treated me very well.
Not applicable, not due until November. Car is in to have leak fixed and rattling from the boot
My husband took the car down and got himself home. I received a video telling me of the progress. However, it wasn't until 4.45pm that they phoned to say it was ready. Garage closes at 5pm, so it was a rush. No blame though, it was my husbands fault.
The overall experience was poor but my car was fixed and that's why I can say that there was some satisfaction.
excellent customer service
Great service, didn't give 5 stars due to issue with courtesy car as mentioned previously.
From Lorna at the reception to the service manager Duncan everyone is very helpful, nothing is a problem.
I get the impression sales are more important than retaining good customer relationships. I've bought 3 cars from the stirling branch, not sure there will be a 4th!
Always made to feel a valued customer and provided with all the necessary information needed.
Efficient, punctual and courteous
appointment to suit me, easy check-in, car delivered back to me on time, loved the video service check.
Car 'broke down' 2 days after being repaired!
everything was done as requested
As mentioned above - the straight forward service was fine - but it's hard to ignore the shocking service I am currently experiencing.
Car pre-booked in at a specific time for a specified straightforward service yet nearly 6 hours until it was returned.
Always well organised, can usually can accommadate me waiting for the vehicle.
First class service
quick and pleasant staff
Just making life easy, drop off the car, gave me a hand with my boy whilst we switched to the hire car. Collection was just as smooth a transaction as dropping off. Thanks guys.
The service was carried out as planned. Very polite staff.
Service Manager did not return my communication as he had staff off sick. Had to escalate my complaint to branch head of business. Servicing at Douglas Park Stirling needs a clear out
I found the wording of the invoice somewhat lacking in clarity.
vehicle not returned on the stated time. When I tried to call the helpline I was on hold for 30 minutes
Car was serviced quickly and efficiently and the service team kept me in touch with what was happening. ...
Good overall experience
Able to address the requirements of the individual
Car presented back to me valeted and clean...
Made to feel special
Everything was done with professionalism and care.
Lack of communication. Failure to respond to two requests for a call regarding progress of recall work.
On the last occasion, I visited the dealership, to present the vehicle to you to have the ERG valve cooling system upgraded as per BMW'S vehicle recall to the workshop to receive the necessary fix.
largely excellent --- desk and 'phone staff can occasionally be slightly terse - speak too quickly as if in a hurry
All the staff in the service department were friendly, especially when I mentioned I had a dog for transport to get me home. Everyone smiled and was polite so couldn't have asked for more.
They came and picked up the car kept me updated with its progress and delivered it back
They carried out the repair and received my car the following day
In short, My car had 2 punctures and an issue with a valve on another tyre. I managed to get 2 miles out of my car before the issues started. After multiple visits to the garage I was £300 lighter and was initially refused the return of my old tyres.
Staff were efficient and most helpful, all works complete as promissed
Because I was completely satisfied.
kept up to date on progress
Car ready within a few hours and a text was sent to let me know. Car came back all washed and hoovered and looking great.
The price I booked online (£181) was not the price I had to pay (£300+), as it was much much more for a standard service. Very misleading
The car service was excellent but I did ask the receptionist to look at a small scratch on my front bumper which is covered by an insurance I purchased when I purchased the car. She said she would have it checked by the body shop.
Very happy with the service. I will always use this Centre.
Took 4 days to find and fix an oil leak. Car returned twice with fault still apparent immediately upon driving car.
No problems friendly staff
You're always friendly & efficient, it's a pleasure dealing with you & I feel confidant that my business will be handled efficently
The service was faultless.Dealing
Having bought 2 new cars from dealer over the past 35 mths, they refused to complete warranty work on my car given their assessment of work carried out by a BMW approved body shop. Also, missed that their was a tool left under bonnet in 2018!!
All the Staff are all very helpful, pleasant and we couldn't be anymore welcomed when we arrived at the garage. Duncan in the service department is such a great help, Jean, Lorna, Neil and Duncan are assets to the company, nothing is a problem.
I suggested they recompense me for wasting 3 hours of my time while they fitted and then removed the wrong wheel. They said it was just a mistake. I pointed out it was not my mistake and my time was wasted. They didn't see it that way.
Apart from the lack of a courtesy car the service was good. Didn't really need a courtesy video telling me how much wear was on my tyres and brakes but I'm sure some people may find this helpful
Face to face customer support is excellent. However over the phone or via email, support is less than forthcoming. Emails and calls are not responded to in a timeous manner.
Very professional staff with excellent knowledge.
See above. A lot of time wasted.
They always go the extra step to help when the need arises.
Efficient pleasant staff.
Always very welcoming and very helpful also all staff always make sure your needs are cared for.
Great customer service. However, I would have given 5 stars if I had been offered a drop off into town while my car was being serviced.
Love the new car but sales experience could be vastly improved
Very knowledgeable on all aspects of the car and weren't pushy, found me what I wanted and had the car delivered quickly.
Great all round service from all the staff we had dealings with excellent experience
Delivered on time
Despite a delay in delivery the garage were excellent.
Completely satisfied with service from start to finish.
Because it's consistent with the buying procerss I experienced.
Everything went to plan and everything I was promised was delivered
I new which vehicle I was interested in buying and Chris Henderson worked hard to source the vehicle and spec I wanted
The team took care of me every step of the way and made the whole experience of buying a new car great.
From start to finish the staff at the garage were so knowledgeable of the various cars I looked at. They were extremely helpful, patient and and understanding in their dealings with me and answered all my questions in a forthright and serious manner.
could not have had any better service from staff and sales team.
Excellent service from darren and the stirling branch
Fantastic service from start to finish.
Our sales person kept us informed every step of the way
The deal offered made it easy to change
All the staff were very friendly and courteous explained the whole procedure in fine detail
Everything was clearly explained and plenty of time was taken to ensure we were happy with the car and its functions before driving it away.
Everyone was very helpful throughout the process and information was sent regularly. The video of the delivery from David was a great touch.