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ABOUT Douglas Park BMW Stirling

Find out more about what we do and our team.

Meet the team

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Jordan ONeill

Used Car Manager
  • Years at the dealership 1
  • Years in the industry 8
  • Department Sales
  • Hobbies Motorsport & Extreme Sports

Gemma McKenzie

Sales Executive Including Motability Specialist
  • Years at the dealership 3
  • Years in the industry 11 years
  • Department Sales
  • Hobbies Motorsports, Cars & Gym

Neil Paterson

Sales Executive Including Motability Specialist
  • Years at the dealership 3
  • Years in the industry 19
  • Department Sales Executive Including Motability Specialist
  • Hobbies Cooking, Reading & Gym

Dave Gemmell

Sales Executive
  • Years at the dealership 2
  • Years in the industry 6
  • Department Sales
  • Hobbies Mountain Biking, Track Racing, Family man...

Chris Ferguson

Business Manager
  • Years at the dealership 2
  • Years in the industry 2
  • Department Sales
  • Hobbies Extreme sports, Football & Family

Richard Hurren

Product Genius
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales
  • Hobbies F1, Cars & Keeping fit

Louise Miller

Admin
  • Years at the dealership 6
  • Years in the industry 11
  • Department Sales
  • Hobbies Socialising

Calum Russell

Parts Manager
  • Years at the dealership 1
  • Years in the industry 7
  • Department Parts Manager
  • Hobbies Football & Motorsport

Chris Henderson

Local Business Development Manager
  • Years in the industry 32
  • Department Corporate Sales
  • Hobbies Playing Guitar, Classic Cars

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Able to fix the recent issue very quickly, booked in and work completed same day. Garage collected car, valeted and delivered back to me

Service

The guys in the service department did exactly what they said they would do in the time while I waited.

Service

The video explaining the condition of my car was very clear and precise and the time given to me helped me to plan my day

Service

The cost of an Oil Service on my wife's 220d 2 Series is shocking. £260! I drive a Porsche Macan and only paid £200 for an oil service. Really disappointed with this rip off in service cost

Service

Again I will highlight David Gemmell. I would also include the parts Manager Callum Russell who was also very helpful when I bought additional winter wheels and tyres.

Service

Easy booking, and advised beforehand of costs

Service

Service completed without fuss and within a reasonable time and from earlier experience I have complete trust that the work that is said to have been done has been done.

Service

People are first class, price for service disappointing

Service

all the work I asked for was done, serviced, estimates for future work were all prepared, healthcheck was done with a video and car was very nicely cleaned, great service all round, can't fault it

Service

Explanation not given as to why the diagnosis had changed

Service

A problem arose immediately after the service as the Speed Warning system reset itself to 12mph every time the engine stopped - very annoying. Car booked in to fix in January. Price for 1st oil service was also more than anticipated.

Service

Quick and efficient service

Service

Job completed without a problem.

Service

Car wasn't washed as pipes were frozen, otherwise a good experience.

Service

Always well looked after by friendly staff

Service

very helpful staff

Service

Problem resolved

Service

Best possible service Most efficient Well looked after

Service

Staff kept me informed throughout.

Service

Always fast and courteous - a thorough car wash also helps!

Service

Welcoming and helpful staff

Service

Good Service

Service

All work done well but forgot to fit wipers after agreeing to do so

Service

The repair was completed as explained and in the timescales indicated when I dropped the car off - both girls in reception I dealt with are a credit to your organisation, very helpful, professional and courteous at all times.

Service

Couldn't fault anything

Service

problem with handbrake resolved to my satisfaction

Service

Work has been completed to a good standard with no complaints.

Service

My was recalled to replace a part and this was completed in a timely fashion as well as being given a health check. All that was done was fully explained by the staff

Service

Work carried out as advised

Service

Overall I can not complain about the standard of work that has been done it is like brand new the rear bumper but as detailed in question one there were a few areas where the standards slipped.

Service

quick and (relatively) inexpensive

Service

All the work the car was in for was completed and in a reasonable time, so I'm satisfied.

Service

Delivered what they said.

Service

The only negative is that service report indicated a need for 2 new tyres - I took car to Kwik Fit who were surprised that dealership hadn't indicated one of tyres was illegal rather than just needing changed and I should not have driven car!!

Service

A good team

Service

Simple, efficient and hassle free.

Service

Service was excellent.

Service

used Douglas Park for several years for both mini and bmw,no problem with them.

Service

Duncan Miller and Steven, the technician involved with the rattle/ squeak problem have been excellent. Steven showed extreme patience and dedication to try to resolve the noise issue which we thought he had done. Unfortunately it has returned thus 9.

Service

Full brake service and TPS diagnostics and repair under warranty.Service adviser David 1st rate.

Service

Phoned up booked car in asked if I could get it back for 1 pm. Got car back at 12.30 and got video sent to me

Service

Treated perfect

Service

they accomplished what I expected of them

Service

Dave made it easy

Service

I was not informed when collecting my car that my settings would be wiped, phone, radio etc

Service

Friendly staff, efficient service and good value.

Service

Sevice was what should be expected of a premium brand.

Service

staff always helpful

Service

Customer service received was excellent

Service

Beacause I was seen very quickly and the staff are pleasent

Service

Great service from booking service to collecting car

Service

Everything I needed completed

Service

This was my first time using there sterling branch. I used there Glasgow branch.called David , which I no from Glasgow, got car booked in took car in and was serviced in a time lay fashion with no fuss While I waited spot on

Service

Couldn't fault service.

Service

We just had the big service for our BMW - it was nearly £500 and so price is an issue. We were also hoping our Sat Nav would have been updated but this didn't happen, as we discovered on the motorway today!

Service

Staff very welcoming, knowledgeable and efficient

Service

Had to pay for a repair when car was still under warranty then had to wait 6hrs at the garage while this took place..

Service

They could have offered transport to bus stop or up the town

Service

Day of collection, vehicle developed a fault with heater & blowers,

Sales

Not the experience that I have had before when making previous purchases. Felt out of the loop from test drive to delivery, very ltd communications and when communications made was made to feel harassed. Not even a courteous thank you at handover.

Sales

Hand over of car good but dissatisfied with administration staff as my husband had been driving for 3 days with no insurance as they failed to put him on even although they had all the documents at the time of hand over

Sales

Having arranged to pick up my new £70K X5 up on Monday 2/12, I was called to 15 mns before leaving house car had not arrived. Was advised to come next day...I said I would only come if I new car had arrived so asked this was confirmed for the Tuesday

Sales

great car

Sales

David is evidently very knowledgeable on BMW and the products he offers. His manner and customer service was excellent. I love the X3 and This experience has confirmed that I will be back to BMW for my next car.

Sales

Mr Neil Patterson was brilliant to work with helping me to build the car the way I wanted Top man

Sales

Attention to detail and the time taken to introduce me to my new car was appreciated.

Sales

First class made welcome everything explained easily

Sales

Looked after start to finish from initial contact. 4th BMW purchase in the last 10 years and by far the best experience to date.

Sales

EXCELLENT CUSTOMER SERVICE FROM SALESMAN AT SHOWROOM

Sales

Experience was first class. Neil Paterson provides a first class service.

Sales

Friendly staff and flexible on delivery date.

Sales

during the process of buying my x4 m40i i was told the one that was in offer had the gesture and voice activated sound system . when delivered and driving away i noticed it never had this. i emailed the salesman 2 days later asked him why i never

Sales

Never had to question the order ,was kept fully updated at all times.

Sales

Staff at Douglas Park Stirling could not have been any more helpful from the minute I stepped into the showroom to the minute I drove out with my new vehicle.

Sales

Satisfied alm went well

Sales

Star could not have been more professional Sales Information Technology explained by specialist Excellent

Sales

At the start of the process it was a relatively pleasant experience. However I sold my car when i was given a date for collection of my new vehicle. However on arriving at the garage was told it was a manual and not the Automatic i had ordered.

Sales

The team at Douglas park were very respectful and non-invasive. They allowed me time to browse the range of vehicles and were very relaxed in their approach to sales which is refreshing. The information provided was concise and available on request.

Sales

I'd recommend the car (X2) don't think I'd recommend waiting all the months I waited on it (I ordered it 21st July never received the car until 1st nov) if I hadn't paid a deposit I would've went and purchased another car somewhere else

Sales

Sales professional listened to our requirements and met them effectively.

Sales

Quick and easy

Sales

Everyone at BMW centre was amazing. Reception staff, Neil Paterson and any colleague walking past was extremely professional, caring and courteous