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ABOUT Douglas Park BMW Stirling

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Love the update video that you get during the service/MOT to know what's going on. Bit disappointed my car wasn't cleaned as I'm used to but imagine it's a covid-19 thing

Service

Fixed car quickly and well.

Service

All staff were very friendly and did their utmost to resolve my problem. Special thank you to the young lady on reception, Duncan, the Service Manager and Chris who took the time to help me late on a busy Friday afternoon.

Service

Well looked after

Service

Good pick up and return. Job done well. I had wanted a courtesy car however but the dates were very far away and limited , so had to settle for pick up service

Service

Work carried out excellent standard

Service

Quick and reliable service.

Service

Good service

Service

Excellent/ quick repair

Service

Excellent customer services very helpful

Service

Very attentive

Service

Disappointed brake fluid change was not included in 3 yr Maintenance pack. If it needs to be done in first 3 years it should be included.

Service

Booked in with no hassle, work carried out as required.

Service

Walked in handed in keys hassle free

Service

My vehicle was booked in at a time and date that suited me. The reception staff were very helpful and pleasant. My vehicle was returned having been washed and hoovered. All in all a very easy and pleasant experience as normal.

Service

no problems experienced

Service

Great customer service

Service

During the Service the engineers identified a problem with Dunlop tyres. It was a unique situation as the tyres seemed to have unusual flaws causing a noticeable noise when driving. Duncan Millar (CSM) sorted it all out for me and I have new tyres

Service

Easy to deal with, friendly staff. Followed my instructions about my car.

Service

The staff were all great.

Service

Car picked up and delivered back from home. Service carried out timeously.

Service

Staff pleasant and helpful

Service

Work completed promptly and efficiently

Service

on this occasion supplied with a courtesy car and pleased with everything overall

Service

Staff were helpful and when I was unable to operate an automatic gear box on the courtesy car a manual replacement was found with no fuss. Car also came back minus the rattle I had mentioned .

Service

Kept up to date during aspects off repair at all times

Service

Great service

Service

Reliable

Service

Polite and courteous to my wife and myself and great attention to detail.

Service

Appreciated the use of courtesy car, while mine was in workshop for repair.

Service

Welcoming friendly and professional

Service

No issues

Service

Quick and efficient service.

Service

Fault was identified and remedied quickly

Service

They kept in touch throughout and also took my wife's 2 series in same day when the window developed a fault.

Service

Car was completed on time and to a high standard. Friendly and helpful staff. Car was washed too.

Service

We have always had our vehicles serviced at Douglas Park in Stirling, that was initially Menzies, as knowing the team who are always courteous, helpful and knowledgable makes all the difference.

Service

Both Vehicles were bought from new, the X3 and X5 services were carried out at Douglas Park and I've had first class services over the years.

Service

Driver was polite and condition of car great service made a difference

Service

The car was serviced quickly and a Courtesy car was available when required

Service

Just an MOT this time but it was done efficiently with no surprises!

Service

Mr David Gemmel was fantastic throughout

Sales

Everything was handled with professionalism. Everything was explained clearly and the overall experience was great.

Sales

It was ready when promised, was full of diesel,and no fuss with the paperwork

Sales

Smoothest car buying experience I have had.

Sales

Generally no issues however due to a mix up I did have to wait a long time when collecting the car.

Sales

Was kept informed at all stages of the process

Sales

Special thanks to Calum Falconer for the process from start to finish no pressure to make a purchase and very patient with our deliberations Thorough demonstration when picking up the new car even to the extent of an automatic parking demonstration

Sales

Excellent service from knowledgable staff

Sales

Excellent service and professional advice very helpful start to receiving my new car

Sales

Darren our salesman was spot on throughout the sales process very happy with how we were looked after, good deal :)

Sales

very helpful sales representative

Sales

first class service from order to delivery during the current climate

Sales

very satisfied presentation of new car features details on video were very good and we can still go back later for full normal presentation /handover.

Sales

He was very attentive to detail and during this pandemic maintained hygiene

Sales

BMW Douglas Park Stirling - Connor Moran, Calum Falconer in Sales and Jonathan Canville in Finance were excellent. Kept me informed during the Covid-19 lockdown & made everything as paper free as possible. Collecting my new car was made safe. Thanks.