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ABOUT Douglas Park BMW Stirling

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Staff are friendly and eager to help

Service

Very helpful with advise etc

Service

Contacted when car was revived car war repaired in good time

Service

I booked my vehicle in for a date and time that suited me. The work was carried out to a high standard by getting it right first time.

Service

Faultless

Service

Work is done quick and accurate.

Service

booking was smooth, the job was done well , courtesy car was supplied, the garage did exactly what it said it would.

Service

Straight forward, no waiting and the job was completed quickly.

Service

Very quick and efficient service - phoned, as promised, in less than 2 hours, to say car was ready.

Service

Pick up / drop off service available which helps tremendously

Service

Very pleased with work carried out under approved used car warranty. Service staff sorted a problem with the warranty the car should have had at purchase. Thanks to Keighley for keeping me informed on progress. Overall a very good team.

Service

Courteous and efficient

Service

My thanks in particular to Callum in the parts dept and to Claire the GM for all their help and assistance.

Service

Excellence from everyone at BMW Douglas Park Stirling. Really liked the vehicle health check video. No better way to see the checks going on and a have clear summary of how my car is doing, thanks go to Stephen (Scott).

Service

Friendly, explained task and completed within downtime and car was well taken care of.

Service

Everything went to plan.

Service

My question was answered and booking made.

Service

No problem with the service, have had BMW X1 for 2 years and have had no complaints.

Service

Issues with car were rectified and Douglas Park secured a significant portion of the bill from BMW as a goodwill gesture.

Service

The service was completed as described in a timely fashion.

Service

Easy, so easy. My car was collected, video sent through, kept in good 'phone contact, and returned to me - perfect!

Service

Easy booking. Text stating how it's progressing, called to pick up my car and return the temp vehicle. Excellent in my book

Service

Great service.

Service

Duncan & Jean are a delight to deal with

Service

Fixed problem very quickly and car was ready by 1030am and now cars runs Perfectly

Service

Very happy with how things went and done in a very safe way.

Service

Friendly professional service try to do everything they can to help

Service

Can't fault them here, picked the car up as normal and delivered it back despite the COVID issues.

Service

Been a customer here for 30 years. It's in the dna

Service

Fantastic service, easily booked, good handover procedures and friendly staff

Service

Having identified an issue with the car that may have been dangerous I left my car with the team. Even though they had no official availability they found time to repair the issue the next day, this allowed me to meet a personal commitment,Fantastic

Service

My MOT was done while I waited (on a very rainy day).

Service

Fixed car quickly and well.

Service

Love the update video that you get during the service/MOT to know what's going on. Bit disappointed my car wasn't cleaned as I'm used to but imagine it's a covid-19 thing

Service

All staff were very friendly and did their utmost to resolve my problem. Special thank you to the young lady on reception, Duncan, the Service Manager and Chris who took the time to help me late on a busy Friday afternoon.

Service

Well looked after

Service

Good pick up and return. Job done well. I had wanted a courtesy car however but the dates were very far away and limited , so had to settle for pick up service

Service

Work carried out excellent standard

Service

Everybody was friendly and approachable. The salesman, Darren, was helpful but not pushy. The whole thing took 4 days from first visit to picking my car up.

Sales

Quite simply everything that we were promised was delivered. Sales Executive - Neil Paterson - was knowledgeable, personable and listened to what we had to say and never tried to push us in another direction.

Sales

The whole process went smoothly and on schedule, suggest a second meeting with the Genius about 2 weeks after pickup to go over questions and queries. It is allot to take in on the first visit

Sales

The customer care given by all staff was excellent. I was made to feel welcome, kept fully informed of the many various options available to me within my budget yet never placed under any pressure to purchase anything.

Sales

Everything went smoothly. The test drive was no problem and any questions I had about the car at the beginning were no problem to staff.

Sales

The process was extremely smooth and easy and the sales team were very supportive through the whole thing and delivery on the new car was very quick.

Sales

Everything happened very quickly once decision to purchase was made

Sales

Neil was so pleasant and helpful he answered all questions and even managed to deliver for my birthday

Sales

End to end sales process smooth. Attentive sales executive.

Sales

Excellent, friendly professional service.

Sales

Liked the experience.

Sales

Great car

Sales

Mr David Gemmel was fantastic throughout