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ABOUT Douglas Park BMW Stirling

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very professional and efficient.

Service

service was done promptly, questions answered about trim discoloration satisfactorily and loaner car provided

Service

friendly professional service

Service

Professional, friendly.

Service

The staff kept me informed of the progress of the service of the car and were quite efficient in procuring any item fairly quickly if not in immediate stock. Was able to log-in to the site wifi to enable me go online and do office work while I wait

Service

Fully satisfied that the service was carried out well

Service

No issues on the and car was cleaned to a good standard, especially the alloys.

Service

Great service

Service

Efficient and courteous.

Service

My experience is an organisation that is most helpful to please

Service

Great service from.start to finish

Service

Great service, phone calls and text to keep me updated, as I said the service manager was brilliant

Service

Fairly priced

Service

Big improvement from previous experience of this garage. Both service reception and Bodyshop were spot on. Mark & Holly from Bodyshop brilliant. Vast improvement, keep it up guys.

Service

Pleasant and efficient experience from start to finish

Service

Douglas Park in Stirling gave a very professional service

Service

Very prompt and efficient service. Pleasant communication and thorough care. The car was spotless and attention to detail obvious.

Service

Staff were exceptional

Service

Professional manner at the desk from Kayleigh I think her name was.

Service

Friendly and very helpful

Service

Great front desk and mechanic service keeping me informed of my vehicle service progress.

Service

The vehicle service is always to a very high standard, the staff are always very nice and the facility is comfortable.

Service

again service it five star

Service

Being a disabled customer I am always looked after, even trying to find suitable courtesy car

Service

All work carried out as promised in good time at the cost projected

Service

Done efficiently

Service

Extremely friendly and highly skilled

Service

Kept informed, the video was a new experience that I liked.

Service

Was sent video of service walk around car explaining what needed / didn't need to de addressed- very good.

Service

Service was carried out as required. I was updated as to progress & received the small video. Quite pricy for oil & filter, plugs change though I thought.

Service

Staff very helpful and polite and keep you informed of what is happening at all relevant times. Health check video very useful.

Service

Quick and easy to get the service booked in. Open at 8am which gives me plenty of time to get back to work. Like the video of the car check/findings, make it very clear what was chackes and what needs addressed. Used the service plan, good pricing.

Service

Extremely efficient service and very friendly staff.

Service

Everyone I dealt with was extremely polite and helpful

Service

I was pleased with the work and personnel

Service

Everything sorted in good time. Professsional car collection and drop off - and it's been cleaned!

Service

Very friendly and efficient.

Service

Friendly professional service

Service

Only on site just an hour with pre booked while you wait. Was all done and washed /vacuumed in that time. Unlike some other brands !

Service

Everything completed as explained to us

Service

Very satisfied Duncan very welcoming and extremely helpful.

Service

Everyone was so friendly and helpful

Service

Always first class vehicle services.

Service

The man on the service desk was amazing (sadly I don't have his name) he understood the fact that I worked nights and didn't want to hang around too long and was super helpful. Amazing!

Service

Staff friendly and very helpful

Service

Happy with staff service.

Service

I was satisfied with the service.

Service

good communication, issues dealt with succinctly

Service

Carr collected and returned on same day (all clean)

Service

Good communication. Everything went as planned

Service

Work was completed in a timely fashion

Service

Professional, prompt and thorough , no complaints , an easy morning with no issues .

Service

Staff very helpful and considerate.

Service

Our vehicles have been maintained by BMW of Stirling for over 25 years, which in itself clearly illustrates our thoughts on this dealership.

Service

There was nothing that the dealer could have done better

Service

Tyre changing was completed to our satisfaction.

Service

Overall 1st class service.

Service

The vehicle was very well looked after and all questions answered in detailed with knowledgeable, expert, staff.

Service

Car service was as promised, carried out efficiently and in a timely manner. Thank you.

Service

Had no issues at any stage in the process

Sales

It was a pleasant experience with no fuss and didn't take too long

Sales

Fantastic experience, the centre are always very helpful and accommodating. Neil was his usual friendly self and managed to get us into the right vehicle

Sales

Would have been completely satisfied except Glasgow garage did not properly set up Navigation system before sending car to Stirling garage where car was purchased. They then sent through the USB device for the wrong car. Took three trips to Stirling

Sales

No issues and stress free

Sales

Lovely welcoming experience

Sales

Again unrushed and the Covid recommendations were adhered to religiously.

Sales

Had a minor hiccup over part exchange value due to late delivery of new car which was sorted quickly and courteously by the retailer

Sales

Always informative

Sales

Calum Falconer was first class, I was delighted with the service I received at Douglas Park Stirling I would highly recommend this Centre

Sales

Everything I asked for