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Very professional and efficient.
service was done promptly, questions answered about trim discoloration satisfactorily and loaner car provided
friendly professional service
The staff kept me informed of the progress of the service of the car and were quite efficient in procuring any item fairly quickly if not in immediate stock. Was able to log-in to the site wifi to enable me go online and do office work while I wait
Fully satisfied that the service was carried out well
No issues on the and car was cleaned to a good standard, especially the alloys.
Efficient and courteous.
My experience is an organisation that is most helpful to please
Great service from.start to finish
Great service, phone calls and text to keep me updated, as I said the service manager was brilliant
Big improvement from previous experience of this garage. Both service reception and Bodyshop were spot on. Mark & Holly from Bodyshop brilliant. Vast improvement, keep it up guys.
Pleasant and efficient experience from start to finish
Douglas Park in Stirling gave a very professional service
Very prompt and efficient service. Pleasant communication and thorough care. The car was spotless and attention to detail obvious.
Staff were exceptional
Professional manner at the desk from Kayleigh I think her name was.
Friendly and very helpful
Great front desk and mechanic service keeping me informed of my vehicle service progress.
The vehicle service is always to a very high standard, the staff are always very nice and the facility is comfortable.
again service it five star
Being a disabled customer I am always looked after, even trying to find suitable courtesy car
All work carried out as promised in good time at the cost projected
Extremely friendly and highly skilled
Kept informed, the video was a new experience that I liked.
Was sent video of service walk around car explaining what needed / didn't need to de addressed- very good.
Service was carried out as required. I was updated as to progress & received the small video. Quite pricy for oil & filter, plugs change though I thought.
Staff very helpful and polite and keep you informed of what is happening at all relevant times. Health check video very useful.
Quick and easy to get the service booked in. Open at 8am which gives me plenty of time to get back to work. Like the video of the car check/findings, make it very clear what was chackes and what needs addressed. Used the service plan, good pricing.
Extremely efficient service and very friendly staff.
Everyone I dealt with was extremely polite and helpful
I was pleased with the work and personnel
Everything sorted in good time. Professsional car collection and drop off - and it's been cleaned!
Very friendly and efficient.
Friendly professional service
Only on site just an hour with pre booked while you wait. Was all done and washed /vacuumed in that time. Unlike some other brands !
Everything completed as explained to us
Very satisfied Duncan very welcoming and extremely helpful.
Everyone was so friendly and helpful
Always first class vehicle services.
The man on the service desk was amazing (sadly I don't have his name) he understood the fact that I worked nights and didn't want to hang around too long and was super helpful. Amazing!
Staff friendly and very helpful
Happy with staff service.
I was satisfied with the service.
good communication, issues dealt with succinctly
Carr collected and returned on same day (all clean)
Good communication. Everything went as planned
Work was completed in a timely fashion
Professional, prompt and thorough , no complaints , an easy morning with no issues .
Staff very helpful and considerate.
Our vehicles have been maintained by BMW of Stirling for over 25 years, which in itself clearly illustrates our thoughts on this dealership.
There was nothing that the dealer could have done better
Tyre changing was completed to our satisfaction.
Overall 1st class service.
The vehicle was very well looked after and all questions answered in detailed with knowledgeable, expert, staff.
Car service was as promised, carried out efficiently and in a timely manner. Thank you.
Had no issues at any stage in the process
It was a pleasant experience with no fuss and didn't take too long
Fantastic experience, the centre are always very helpful and accommodating. Neil was his usual friendly self and managed to get us into the right vehicle
Would have been completely satisfied except Glasgow garage did not properly set up Navigation system before sending car to Stirling garage where car was purchased. They then sent through the USB device for the wrong car. Took three trips to Stirling
No issues and stress free
Lovely welcoming experience
Again unrushed and the Covid recommendations were adhered to religiously.
Had a minor hiccup over part exchange value due to late delivery of new car which was sorted quickly and courteously by the retailer
Calum Falconer was first class, I was delighted with the service I received at Douglas Park Stirling I would highly recommend this Centre
Everything I asked for