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Staff are friendly and eager to help
Very helpful with advise etc
Contacted when car was revived car war repaired in good time
I booked my vehicle in for a date and time that suited me. The work was carried out to a high standard by getting it right first time.
Work is done quick and accurate.
booking was smooth, the job was done well , courtesy car was supplied, the garage did exactly what it said it would.
Straight forward, no waiting and the job was completed quickly.
Very quick and efficient service - phoned, as promised, in less than 2 hours, to say car was ready.
Pick up / drop off service available which helps tremendously
Very pleased with work carried out under approved used car warranty. Service staff sorted a problem with the warranty the car should have had at purchase. Thanks to Keighley for keeping me informed on progress. Overall a very good team.
Courteous and efficient
My thanks in particular to Callum in the parts dept and to Claire the GM for all their help and assistance.
Excellence from everyone at BMW Douglas Park Stirling. Really liked the vehicle health check video. No better way to see the checks going on and a have clear summary of how my car is doing, thanks go to Stephen (Scott).
Friendly, explained task and completed within downtime and car was well taken care of.
Everything went to plan.
My question was answered and booking made.
No problem with the service, have had BMW X1 for 2 years and have had no complaints.
Issues with car were rectified and Douglas Park secured a significant portion of the bill from BMW as a goodwill gesture.
The service was completed as described in a timely fashion.
Easy, so easy. My car was collected, video sent through, kept in good 'phone contact, and returned to me - perfect!
Easy booking. Text stating how it's progressing, called to pick up my car and return the temp vehicle. Excellent in my book
Duncan & Jean are a delight to deal with
Fixed problem very quickly and car was ready by 1030am and now cars runs Perfectly
Very happy with how things went and done in a very safe way.
Friendly professional service try to do everything they can to help
Can't fault them here, picked the car up as normal and delivered it back despite the COVID issues.
Been a customer here for 30 years. It's in the dna
Fantastic service, easily booked, good handover procedures and friendly staff
Having identified an issue with the car that may have been dangerous I left my car with the team. Even though they had no official availability they found time to repair the issue the next day, this allowed me to meet a personal commitment,Fantastic
My MOT was done while I waited (on a very rainy day).
Fixed car quickly and well.
Love the update video that you get during the service/MOT to know what's going on. Bit disappointed my car wasn't cleaned as I'm used to but imagine it's a covid-19 thing
All staff were very friendly and did their utmost to resolve my problem. Special thank you to the young lady on reception, Duncan, the Service Manager and Chris who took the time to help me late on a busy Friday afternoon.
Well looked after
Good pick up and return. Job done well. I had wanted a courtesy car however but the dates were very far away and limited , so had to settle for pick up service
Work carried out excellent standard
Everybody was friendly and approachable. The salesman, Darren, was helpful but not pushy. The whole thing took 4 days from first visit to picking my car up.
Quite simply everything that we were promised was delivered. Sales Executive - Neil Paterson - was knowledgeable, personable and listened to what we had to say and never tried to push us in another direction.
The whole process went smoothly and on schedule, suggest a second meeting with the Genius about 2 weeks after pickup to go over questions and queries. It is allot to take in on the first visit
The customer care given by all staff was excellent. I was made to feel welcome, kept fully informed of the many various options available to me within my budget yet never placed under any pressure to purchase anything.
Everything went smoothly. The test drive was no problem and any questions I had about the car at the beginning were no problem to staff.
The process was extremely smooth and easy and the sales team were very supportive through the whole thing and delivery on the new car was very quick.
Everything happened very quickly once decision to purchase was made
Neil was so pleasant and helpful he answered all questions and even managed to deliver for my birthday
End to end sales process smooth. Attentive sales executive.
Excellent, friendly professional service.
Liked the experience.
Mr David Gemmel was fantastic throughout