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ABOUT Douglas Park BMW Stirling

Find out more about what we do and our team.

Meet the team

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Jordan ONeill

Used Car Manager
  • Years at the dealership 1
  • Years in the industry 8
  • Department Sales
  • Hobbies Motorsport & Extreme Sports

Gemma McKenzie

Sales Executive Including Motability Specialist
  • Years at the dealership 3
  • Years in the industry 11 years
  • Department Sales
  • Hobbies Motorsports, Cars & Gym

Neil Paterson

Sales Executive Including Motability Specialist
  • Years at the dealership 3
  • Years in the industry 19
  • Department Sales Executive Including Motability Specialist
  • Hobbies Cooking, Reading & Gym

Grant Potter

Sales Executive
  • Years at the dealership 1
  • Years in the industry 11
  • Department Sales
  • Hobbies Gym & Film Fanatic

Malcolm Lowe

Sales Executive
  • Years at the dealership 1
  • Years in the industry 16
  • Department Sales
  • Hobbies Football & Socialising

Dave Gemmell

Sales Executive
  • Years at the dealership 2
  • Years in the industry 6
  • Department Sales
  • Hobbies Mountain Biking, Track Racing, Family man...

Chris Ferguson

Business Manager
  • Years at the dealership 2
  • Years in the industry 2
  • Department Sales
  • Hobbies Extreme sports, Football & Family

Richard Hurren

Product Genius
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales
  • Hobbies F1, Cars & Keeping fit

Louise Miller

Admin
  • Years at the dealership 6
  • Years in the industry 11
  • Department Sales
  • Hobbies Socialising

Mark Crook

After Sales Manager
  • Years at the dealership 1
  • Years in the industry 26
  • Department Aftersales
  • Hobbies Family & Fitness

Calum Russell

Parts Manager
  • Years at the dealership 1
  • Years in the industry 7
  • Department Parts Manager
  • Hobbies Football & Motorsport

Chris Henderson

Local Business Development Manager
  • Years at the dealership 0
  • Years in the industry 32
  • Department Corporate Sales
  • Hobbies Playing Guitar, Classic Cars

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Found the video of the inspection really interesting and helpful. Have to take car back for a few issues to be resolved.

Service

The service was done 1500 miles before it was really required, but there was a technical issue which had to be fixed with the Drive train and as we were going on holiday both issues were done at the same visit. Perfect for me.

Service

Anytime I have visited this BMW branch I have received excellent customer service and been treated kindly by all members of staff I have come across. I usually have my young daughter with me and they always acknowledge her and make sure she is happy!

Service

They told me how long it should take and that let me organise the day effectively.

Service

No hassle to book in and treated as special

Service

as i said previously i was very happy with the hole process and on top of that the service was reasonably priced which always makes a difference.

Service

The service was carried out quickly and very professionally

Service

First class

Service

Speedy job replacing the running boards and brake fluid seen to although it booked in.Pleasant staff and nothing too much trouble

Service

The car was fixed but no follow up from the senior person I had complained to. The breakdown meant we lost 2 days messing about.

Service

Good service very professional

Service

Excellent service and some key familiar faces from Menzies days that I know in first name basis - particularly Jean in servicing who never fails to impress and deliver.

Service

All staff were friendly and attentive.

Service

friendly courteous staff on reception

Service

They accomodated my times and made it easy for me.

Service

The team are always knowledgable and friendly.

Service

The different departments are a little too disjointed. So one time the body shop hadn't spoken to the service reception. Maybe a centralised 'job card' system that can be updated by all involved there and then?

Service

Great service from nice friendly staff

Service

Quick and efficient service including technical updates.

Service

It wasn’t till after the service that I found a loyalty plastic card in my wallet which would have given me a 10% reduction on the £300 plus bill. It would have been more customer friendly to enquire of me at the outset whether I had such a card.

Service

Resolved issue quickly and professionally.

Service

Very professional and friendly

Service

The work carried out on the car was fine, but was disappointed in the fact the internal trim panel on the tailgate was scraped by the guys forcing the box containing old parts in! Didn’t notice till I got home and this I didn’t expect!!

Service

Very professional

Service

Car was picked up and dropped off which made my life so much easier. It was also cleaned.

Service

fully as per expectation

Service

The staff and workmanship was delivered in a professional, responsive and timely manner.One of the staff, Mr Mark Crook, even helped my husband and child get to Douglas Park after coincidentally crossing them walking from the train station.

Service

Walked through the door, someone took my keys as I walked in, checked in at the service desk and was away again in a courtesy car. Always appreciate the wash and vac the car gets when it’s in, previous service centres have been awful at this. Thanks!

Service

The required work was carried out as required, my vehicle was washed and hoovered and returned in a reasonable timescale.

Service

again friendly and helpful staff

Service

Really friendly staff

Service

I had an appointment booked for 11:00am, work wasn't started umtil 50 minutes after this. Once work was started it was ready quickly and they allowed me time to wax the wheel before it was finally fitted.

Service

Excellent service & attitude towards customers.

Service

see answered to question 1 this text box is not big enough for my comments

Service

Service completed as promised plus advice on tyre levels and other items of interest to me.

Service

The car was collected from my house and delivered back after it was serviced and had been cleaned for me too.

Service

On time and pleasant surroundings to wait in

Service

Very efficient service from initial booking to final delivery. No fuss, no worries

Service

Very helpfull.

Service

Liked the video inspection.Like the service report.Liked the service cost heads up on book in.Would have liked the mechanic who drove the car on test to have pushed back seat as he must have been 5 ft 1inch tall!!

Service

It was pointed it that because we paid for a courtesy car that our car would be last to get serviced. I found this disappointing.

Service

easy hand over and work finished on time

Service

I feel the brake discs and pads are of inferior quality.Mainly the STEEL quality of the discs which should not be worn after 7,500mls.

Service

all questions answered politely and satisfactory

Service

Professionalism

Service

Car valeted afterwards

Service

Even though busy, I was acknowledged and kept up to speed with what was happening.

Sales

All staff were very pleasant and helpful.

Sales

Made to feel welcome.Pleasant environment.Very welcoming staff. Were able to suggest options for getting a new car to suit individual situations.

Sales

Nice people who look after you and have done for years

Sales

All the staff were friendly and very helpful.Our main Contact at Douglas Park, Stirling Branch was Grant Hutchinson who was excellent, his knowledge and support made the whole process stress free and enjoyable.

Sales

Our new car was everything we wished and early delivery and everyone made a fuss about us

Sales

Nice touch having my name on a screen congratulating me on my purchase! Neil then spent time going through all aspects of the car and the media/ comms system and onboard computer. The IT genius was also fantastic, ensuring my iconnect was set up.

Sales

We were not entirely satisfied with the delivery date which was postponed several times. We were never given a satisfactory reason for the delay.

Sales

very positive

Sales

Mrs Mckenzie was very helpful with great knowledge and consideration

Sales

For the reasons given above my BMW experience was disappointing, I expected better from a "premium company" but it actually fell below what I would accept from lesser companies.