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ABOUT Douglas Park BMW Stirling

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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Douglas Park BMW is now on Instagram!

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The new BMW Concept M8 Gran Coupé.

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Join us for the Let's Talk Numbers Event...

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Get a BMW for less on Motability!

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New Year. New Prices.

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BMW i8 Roadster

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Up for an Upgrade?

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Long-Term Benefit. Short Term Offer.

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5 Star BMW Sales review

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BMW i3 available for you to experience

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Impress with the new BMW Shadow Edition

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GENUINE BMW BRAKE PADS & DISCS.

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View, Drive and order your new BMW i3 or i8 at Douglas Park Stirling

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Customer Review of the BMW 2 Series Gran Tourer

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Gavin Paterson

Head of Business
  • Years at the dealership 0
  • Years in the industry 28
  • Department All
  • Hobbies Electric Guitar, Motorcycles & Family

Jordan ONeill

Used Car Manager
  • Years at the dealership 1
  • Years in the industry 8
  • Department Sales
  • Hobbies Motorsport & Extreme Sports

Gemma McKenzie

Sales Executive Including Motability Specialist
  • Years at the dealership 3
  • Years in the industry 11 years
  • Department Sales
  • Hobbies Motorsports, Cars & Gym

Neil Paterson

Sales Executive Including Motability Specialist
  • Years at the dealership 3
  • Years in the industry 19
  • Department Sales Executive Including Motability Specialist
  • Hobbies Cooking, Reading & Gym

Grant Potter

Sales Executive
  • Years at the dealership 1
  • Years in the industry 11
  • Department Sales
  • Hobbies Gym & Film Fanatic

Malcolm Lowe

Sales Executive
  • Years at the dealership 1
  • Years in the industry 16
  • Department Sales
  • Hobbies Football & Socialising

Dave Gemmell

Sales Executive
  • Years at the dealership 2
  • Years in the industry 6
  • Department Sales
  • Hobbies Mountain Biking, Track Racing, Family man...

Chris Ferguson

Business Manager
  • Years at the dealership 2
  • Years in the industry 2
  • Department Sales
  • Hobbies Extreme sports, Football & Family

Richard Hurren

Product Genius
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales
  • Hobbies F1, Cars & Keeping fit

Louise Miller

Admin
  • Years at the dealership 6
  • Years in the industry 11
  • Department Sales
  • Hobbies Socialising

Mark Crook

After Sales Manager
  • Years at the dealership 1
  • Years in the industry 26
  • Department Aftersales
  • Hobbies Family & Fitness

Calum Russell

Parts Manager
  • Years at the dealership 1
  • Years in the industry 7
  • Department Parts Manager
  • Hobbies Football & Motorsport

Chris Henderson

Local Business Development Manager
  • Years at the dealership 0
  • Years in the industry 32
  • Department Corporate Sales
  • Hobbies Playing Guitar, Classic Cars

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

again friendly and helpful staff

Service

I had an appointment booked for 11:00am, work wasn't started umtil 50 minutes after this. Once work was started it was ready quickly and they allowed me time to wax the wheel before it was finally fitted.

Service

Really friendly staff

Service

Excellent service & attitude towards customers.

Service

see answered to question 1 this text box is not big enough for my comments

Service

Service completed as promised plus advice on tyre levels and other items of interest to me.

Service

The car was collected from my house and delivered back after it was serviced and had been cleaned for me too.

Service

On time and pleasant surroundings to wait in

Service

Very efficient service from initial booking to final delivery. No fuss, no worries

Service

Very helpfull.

Service

Liked the video inspection.Like the service report.Liked the service cost heads up on book in.Would have liked the mechanic who drove the car on test to have pushed back seat as he must have been 5 ft 1inch tall!!

Service

easy hand over and work finished on time

Service

I feel the brake discs and pads are of inferior quality.Mainly the STEEL quality of the discs which should not be worn after 7,500mls.

Service

It was pointed it that because we paid for a courtesy car that our car would be last to get serviced. I found this disappointing.

Service

all questions answered politely and satisfactory

Service

Professionalism

Service

Car valeted afterwards

Service

I know that if there is an issue they will highlight it rather than hit me with a hefty bill and no explanation

Service

The car is like new when we get it back and we get taken into the centre while it is being serviced and then come back for us.

Service

efficiency of staff, and speed carried out and work and way was treated when arrived,

Service

Very good service!

Service

Service advisor kept me updated

Service

Prompt appointment timings and checking in the car was very efficient ( Mrs Jean Simpson) and all three cars always returned in perfect condition without any fuss or bother.

Service

Very helpful staff and comfortable waiting area

Service

Nothing was any trouble and tea and coffee offered whilst you wait

Service

Very good customer interaction and the service was carried out quickly and efficiently

Service

Sorted out the minor issue very quickly.

Service

Great friendly team! Treated like a valued customer, would highly recommend

Service

I always book an automatic courtesy vehicle while my car is in for it's service. On collection, I was handed a manual. With no real hesitation, the service team managed to find me an automatic to take away that morning. Excellent service.

Service

As above plus the quality of the respray was excellent

Service

The work was carried out for an agreed price, and delivered on time

Service

The experience was great from start to finish. The service manager Duncan millar was superb and an asset to the BMW brand. He would definitely make me want to keep purchasing BMW a pleasure to deal with. Made my daughter and myself feel very welcome.

Service

Job done to my full satisfactions and car cleaned inside and out

Service

Welcoming. Provided area to work for morning with wifi and coffee.

Service

Always receive excellent service and communications for the customer advisers, garage foreman and service manager.

Service

Realy good and nice Video of the car

Service

Service completed quickly with car washed and inside cleaned. Great service reception staff.

Service

Kept me fully informed and arranged car collection.

Service

As usual, excellent attention from Jean in service reception. Video of courtesy vehicle check. Car washed and hoovered.

Service

Been helped by Jean since using Douglas Park in Stirling, really friendly, but professional and ensures clear on everything I need. Keeps my up to date with progress and always makes sure I'm happy with work done. Really appreciate the wash/vac

Service

Required tyres after MoT. First offer was way over priced and was brought down 25% when queried. That is not good service. dealer should be doing their best for the customer. The tyres were invoiced by the dealer - Parks Stirling

Service

Good service from start till finish.

Service

Everyone has been so helpful and gone that extra mile with everything.

Service

My car was collected and delivered back to me hoovered and washed. You don't get better.

Service

They serviced the car at the time they stated, they fixed a dangerous fault, returned the car washed and hoovered.The staff are very attentive while you wait. was offered drinks and the WIFI code, they keep you updated with whats going on.

Service

DUNCAN, AT THE SERVICE CENTRE, IS AN EXCEPTIONAL INDIVIDUAL.

Service

Car needed update on computer . Garage came and got car and returned it with no problems . Hassle free.

Service

Great communication , hassle free and at a good price for the work the car needed. Nothing at all to complain about.

Service

I told them I had MOT protect cover and they did everything to sort the car being fixed the day after a failed MOT which was perfect.

Service

Work carried out efficiently and explained by courteous staff

Service

The autocentre is a very pleasant environment to browse, buy or even wait while your vehicle is serviced or undergoes a minor repair or fitting. The staff are always friendly and welcoming. The service I’ve experienced there is highly professional.

Service

Well, phoned and arranged a suitable day, picked up car from my work - 5mins away and returned once complete. Paid over the phone but some issue with the service package which after 20 min still left me none the wiser and no package available.

Service

We have been a long standing customer of BMW in Stirling, and it is refreshing to see a number of familiar faces who have been with the company many years. Apart from customer satisfaction, it proves a company is worthy of loyal employees.

Service

Great service friendly reception good communication

Service

The service to me as a customer was very good, however, my car is now not running as smoothly as it was prior to the actual service so now I am going to have to arrange for this to be looked at

Service

Excellent service to pick up car from partners NHS workplace and courteous when delayed in reaching her due to no phones allowed on wards . Made a big difference to be treated well

Service

Car came in for 1st annual service whereby I reported the lighting faults to be checked/addressed. Upon collection of vehicle I was told that parts were needed to be ordered to address one of the lighting faults. A rebook date was required.

Service

The service was ok but prior to this I had an Audi and feel that their service has the edge. Car was always cleaned and you were always walked back to your car to ensure all was ok. This did not happen at BMW.

Service

Still Shows On Instrument Screen That Service Was Doe As From 01/2018 - Has Not Been Reset After The Service Was Completed ,

Service

Kept me informed of progress and supplied a video which was helpful.

Service

Well trained staff. Good communication. Well presented showroom. Greeted upon arrival. Looked after eg offered tea etc. Time was taken to explain the car to me.

Service

Excellent customer service and staff all polite and helpful

Service

Always helpful and honest.

Service

I always receive outstanding service at Douglas Park. I would like to mention the following members of your team who go the extra mile, Duncan, Jean, Scott

Service

The staff are very friendly, polite and really helpful they go the extra mile to look after there customers that's how I feel.

Service

Taken care of

Service

When I booked in the car i asked for a manual courtesy car, arrived at the garage and they had an automatic for me. Sheet on courtesy car had the wrong level of diesel on it so had to pay a £5 for diesel, my car had dropped diesel on its return

Service

Would have been higher if the garage had allowed me to get the car serviced at the same time as the MOT within the period of my service agreement.

Service

stress free

Service

Very easy to deal with, quick and efficient, kept me up to date and were professional but friendly. I really appreciate the fact that my car gets cleaned when I visit. It make me feel valued and that staff doing something extra for me

Service

Staff were quick and attentive

Service

Nice people who look after you and have done for years

Sales

All the staff were friendly and very helpful.Our main Contact at Douglas Park, Stirling Branch was Grant Hutchinson who was excellent, his knowledge and support made the whole process stress free and enjoyable.

Sales

Our new car was everything we wished and early delivery and everyone made a fuss about us

Sales

We were not entirely satisfied with the delivery date which was postponed several times. We were never given a satisfactory reason for the delay.

Sales

Nice touch having my name on a screen congratulating me on my purchase! Neil then spent time going through all aspects of the car and the media/ comms system and onboard computer. The IT genius was also fantastic, ensuring my iconnect was set up.

Sales

very positive

Sales

Mrs Mckenzie was very helpful with great knowledge and consideration

Sales

For the reasons given above my BMW experience was disappointing, I expected better from a "premium company" but it actually fell below what I would accept from lesser companies.

Sales

We were kept informed and advised at every stage. It was a very positive experience.

Sales

The whole experience was seamless and very easy.

Sales

The car buying process is very lengthy in terms of forms and questions but this was all carried out in a friendly warm fashion without any sales pressure

Sales

Car was prepared and ready when promised. Tech expert took us through all controls prior to departure

Sales

everything went as planned

Sales

Car was in perfect condition.BMW Genius explained car’s operation really well.

Sales

Staff were friendly and knowledgeable. I think I got a reasonable deal but trade in on old car was below expectations and other offers.

Sales

Excellent service from our sales lady Gemma

Sales

Excellent customer service and very friendly staff.

Sales

Could not fault the professionalism and friendliness of all staff in particular David and the genius

Sales

The whole experience from start to finish was a pleasure and not a chore.

Sales

For the reasons stated above.The service was so good that I will be returning later in the year to buy another car from the dealer.

Sales

Sales Assisrant made it so easy to order and buy car. Gemma added a personal touch and was very accommodating when we had to delay picking up the car due to adverse weather conditions.I would always try and get her as the Sales Assistant for any fut

Sales

Everything happened as predicted, except the car was delayed, because I couldn’t get to the garage because of the snow. Nobody’s fault.

Sales

Sales exec was first class. Great product knowledge, limitless enthusiasm and kept me informed throughout process

Sales

The deal and timing were very efficient

Sales

Incredible service from Grant Potter at Douglas Park, Stirling. There is nothing quite like walking into the garage to pick up your brand new car and it’s sitting in the hand over bay. A real experience that I will again, never forget. Very special

Sales

Excellent salesman and my car was perfectly prepared.